PEGAPCSA85V1 試験問題を無料オンラインアクセス

A report contains columns for Customer, Billing Cycle, Credit Card, and Expiration Date. A manager requests that the report show only those customers who meet the following conditions:
* The customer is on a monthly billing cycle
* The credit card is either MoreCash or Vista
* The credit card expires within 60 days
Which set of filtering conditions returns a report with the desired data?

• A.Credit Card equals MoreCash or Vista, Billing Cycle equals monthly, and Expiration Date equals next
  60 days
• B.Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle is not quarterly AND Expiration Date is less than 60 days
• C.Credit Card equals MoreCash OR Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date equals next 60 days.
• D.Credit Card equals MoreCash AND Credit Card equals Vista AND Billing Cycle equals monthly AND Expiration Date is 60 days greater than today

You are configuring routing for a customer warranty service request. All warranty service requests are routed to the warranty resolution group except for warranty service requests for beta-release product that requires review by the vice president of service. How do you configure assignment routing to review warranty service requests?

• A.Route the assignment to the skilled group for the beta release when the request is for the beta release.
  Otherwise, route the assignment to the warranty resolution group.
• B.Route the assignment to the vice president of service who routes assignments to the warranty resolution group as needed.
• C.Route the assignment to the vice president of service when the request is for the beta release. Otherwise, route the assignment to the warranty resolution group.
• D.Route the assignment to the warranty resolution group who sends an email notification to the vice president of service for the beta-release product.

Which statement best describes the business value of delegation?

• A.Allows managers to adjust application behavior in production to meet changing business needs
• B.Allows users to direct case processing as dictated by the circumstances of each case
• C.Allows business users to contribute to application design by specifying requirements
• D.Allows stakeholders to approve process improvements to drive operational efficiencies

An online shopping application allows customers to select the item quantity of different goods and add items to the shopping cart. In the shopping cart, the application displays the price for each item type, indicates the quantity of each item type, calculate the total item prices, and calculate the total cost for all items in the shopping cart. The application pulls the price of each item type from a data page that references an external inventory management system. Select two unit tests useful in developing the shopping cart page. (Choose Two)

• A.Verify the data transform copies the correct value from the data page to the shopping cart page.
• B.Verify the data page has the correct item prices.
• C.Verify the price fields are displayed in the correct format.
• D.Verify the order total cost property is accurately calculated.

A customer calls to apply for a new bank account. The customer service representative (CSR) needs to perform an assignment named Select Account Type. During the discussion, the customer can request written information regarding different account types. Select the case lifecycle design that satisfies this requirement.

• A.Add an optional action to the stage that contains the Select Account Type assignment.
• B.A user view for requesting information to the Select Account Type assignment.
• C.Add a case-wide optional action.
• D.Add a router to the Select Account Type assignment.