PEGAPCBA84V1 試験問題を無料オンラインアクセス

A manager requests a report that contains the following columns: Create Date, Case ID, Create Operator, and Work Status. You must sort the cases so the case with the most recent create date appears at the top of the list.
How do you design the report to support this requirement?

• A.Make the Create Date the first column in the report.
• B.Select Lowest to Highest sort type for Create Date.
• C.Add a filter condition where Create Date is greater than the current date.
• D.Select Highest to Lowest sort type for Create Date.

User A should have application permissions that are identical to User B's permissions. Unlike User B, User A lacks access to the My Cases page.
How do you grant access to the My Cases page for User A?

• A.Update User A to the same role as User B.
• B.Update the User A account to access the same portal as User
• C.Add the My Cases page to the User A role.
• D.Add the My Cases page to the User A profile.

How do you route an assignment so that any available member of the Finance department can perform the task?

• A.Route the assignment to a work list.
• B.Route the assignment separately to all members.
• C.Route the assignment to the admin user ID.
• D.Route the assignment to a work queue.

Which two requirements demonstrate the need to configure correspondence? (Choose Two)

• A.Assign a new insurance claim to a case worker to process.
• B.Text the customer with status changes in an insurance claim.
• C.Phone a customer for additional information about the case.
• D.Fax a new insurance claim to the auto repair shop.

How do you provide users with guidance for completing a form and avoid the need for application training?

• A.Send a notification to the assigned user.
• B.Add an optional action to the case to explain the task.
• C.Add an instruction to the assignment.
• D.Add the corresponding step to an appropriate stage.