PEGACPBA73V1 試験問題を無料オンラインアクセス

An applicant submits a loan request. The system validates information on the loan application and calculates the credit score of the applicant based on credit reports and the account history with the bank.
*If the credit score is unacceptable, the customer is notified of the result and the loan application is closed.
*If the credit is acceptable, the loan application is forwarded to a loan officer for review.
* If the loan officer approves the loan request, the loan application is sent to the underwriting department for processing.
*If the loan officer rejects the loan request, the customer is notified of the result and the loan application is closed.
Select the case life cycle design that most closely follows the guidelines for identifying and naming stages for the use case.
A)

B)

C)

D)

• A.Option B
• B.Option C
• C.Option D
• D.Option A

Using the following Refund case life cycle, how do you design this case to skip the Item Return stage if the item will not be returned?

• A.Add a decision in the Item Return process to change the stage when a return is not necessary.
• B.Add an Item Retention alternate stage and define a process for retention of item.
• C.Add a condition to skip the Item Return stage when a return is not necessary.
• D.Replace the Wait step in the Item Return stage with a Change Stage step.

A manager has reviewed a case and has decided to increase the case urgency and escalate to HR. HR must review and respond within four business hours.
Which three configuration options are needed to enable the manager to satisfy the requirements? (Choose Three)

• A.Provide escalation action to HR and resolve the case.
• B.Provide a local action to transfer the assignment to another queue.
• C.Provide a service level for the HR assignment.
• D.Provide notification to HR requesting urgency be increased.
• E.Provide a field for urgency adjustment.

When applying for a credit limit increase, customers with standard credit cards must provide information in an Employment Information process. Requests from customers with Platinum credit cards automatically skip this process.
What task do you perform to implement this requirement?

• A.In the Employment Information process add a card type true/false field to a user view.
• B.In the Employment Information process validate card type for continued processing.
• C.In the Employment Information process add a custom condition to test the card type.
• D.In the Employment Information process add an Approve/Reject step to test the card type.

How do you adjust the urgency of an aging assignment to increase the likelihood that the assignment is completed before the deadline?

• A.Add an escalation action to the goal interval.
• B.Apply an urgency adjustment to the goal interval.
• C.Adjust the default assignment urgency.
• D.Apply an urgency adjustment to the deadline interval.