PEGACCA 試験問題を無料オンラインアクセス

Which one of the following is not a valid result type when using the CPM portal search
function? (Choose One)

• A.Workbaskets (work queues)
• B.Service item work objects/cases
• C.External data sources such as accounts or contacts
• D.Knowledge content rules

Which one of the following CANNOT be configured using the CPM Configuration Tools Wizard? (Choose One)

• A.Dialog scripts
• B.Association of knowledge content to a user screen
• C.Suggested processes
• D.Coaching tips

True or False, Flow-action-based dialog requires that a dialog rule be referenced from the assignment and flow action within the workflow diagram.

• A.False
• B.True

True or False, In most implementations, CPM becomes the system of record for customer information such as account data and financial account transactions.

• A.False
• B.True

Which of the following statements is true about CPM interactions? (Choose One)

• A.Enable users to manage multiple service requests as part of a single customer session
• B.All of the above are true
• C.Inherit from the Work-Cover- class