ISO-IEC-20000-Foundation 試験問題を無料オンラインアクセス

What is an example of a requirement for the service management objectives?

• A.They should be shared with the customers
• B.They should be easy to realize
• C.They should be left unchanged, even if services change
• D.They should be consistent with the service management policy

Where an external supplier is using a sub-contracted supplier, who is responsible for ensuring that the sub-contracted supplier meets their contractual obligations?

• A.The service provider's contract manager
• B.The external supplier
• C.The sub-contracted supplier
• D.The service provider's business relationship manager

Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

• A.A consultancy organization
• B.The Registered Certification Body
• C.Top management
• D.Any process owner

Top management has to provide evidence of its commitment to planning, establishing, implementing, operating, and improving its service management system (SMS) within the context of the organization's business and customers' requirements. What is the best way that management can make this visible?

• A.By outsourcing change management
• B.By taking disciplinary action against underperforming employees
• C.By showing leadership and taking actions
• D.By promoting continual improvement of the SMS

How are ISO/IEC 20000 Parts 1, 2, and 3 used?

• A.Part 3 only applies to outsourcing organizations, but Parts 1 and 2 can be used by any service provider
• B.Parts 2 and 3 provide advice to help an IT service provider conform to the requirements of Part 1 in an effective way
• C.A typical service provider starts by conforming to Part 1 and then moves on to conform with Parts 2 and 3
• D.It is mandatory for a service provider to conform to all parts of the standard