ISO-IEC-20000-Foundation 試験問題を無料オンラインアクセス

Who is required to review the service providers SMS and services within the service management system of ISO/IEC 20000-1?

• A.Any process owner
• B.A consultancy organization
• C.Top management
• D.The Registered Certification Body

What is not an input to manage continual improvement?

• A.Governance of process operated by other parties
• B.Relevant directives from top management
• C.Optimized resource utilization or risk reduction
• D.Problem records

Which is not an example of configuration information for a CI?

• A.Status
• B.Relationship with other Cis
• C.Feature of a service
• D.Unique identification

How should service requests be handled according to ISO/IEC 20000-17?

• A.Record, classify, escalate, close
• B.Prioritize, escalate, resolve, close
• C.Record, prioritize, fulfill, close
• D.Record, prioritize, resolve, close

Within the requirements for Resources, in addition to human resources, what other resources shall the service provider organization determine and provide?

• A.Technical, work areas, and service desk
• B.Technical, information, and financial
• C.Financial, suppliers, and service desk
• D.Information, suppliers, and work areas