ISO-9001-Lead-Auditor 試験問題を無料オンラインアクセス

Scenario 2:
Bell is a Canadian food manufacturing company that operates globally. Their main products include nuts, dried fruits, and confections. Bell has always prioritized product quality and has maintained a good reputation for many years. However, the company ' s production error rate increased significantly, leading to more customer complaints.
To increase efficiency and customer satisfaction, Bell implemented a Quality Management System (QMS) based on ISO 9001. The top management established a QMS implementation team comprising five middle managers from various departments, including Leslie, the quality manager.
Leslie was responsible for assigning responsibilities and authorities for QMS-related roles. He also suggested including a top management representative in the QMS team, but top management declined due to other priorities.
The team defined the QMS scope as:
" The scope of the QMS includes all activities related to food processing. " Leslie established a quality policy and presented it to the team for review before top management approval.
Top management also proposed a new strategy for handling customer complaints, requiring biweekly customer surveys to monitor customer perceptions.
The quality policy was established by Leslie and approved by top management. Is this acceptable? Please refer to scenario 2.

• A.Yes, the quality policy can be established by the QMS implementation team and be approved by top management.
• B.No, the quality policy must be established and approved only by the quality manager.
• C.No, the quality policy must be established and approved by top management.
• D.Yes, as long as top management is informed, the policy can be established by any responsible employee.

ABC is a fast food shop that receives orders by phone or the internet. The normal menu includes 15 different types of hamburgers; however, in the last two days, due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.
You are performing a third-party audit of ABC; you observed that the menu offering food on the website is still the normal one, with 15 different hamburgers. During a 30-minute period, you observed several customers reluctantly accepting other than the hamburger they preferred. You decided to raise the following nonconformity as follows:
" There is evidence that ABC has not reviewed the ability to provide customers the offered products " .
The restaurant manager does not accept the nonconformity. She says that ABC had an extensive training programme for all personnel, which you have already seen when auditing Human Resources. This shortage of some hamburgers cannot be considered a management system failure.
Which one would be your answer from the following options?

• A.I will maintain it open, and I will see what the Certification Body thinks about it.
• B.I will raise it as a major nonconformity and, therefore, cannot recommend certification of the quality management system.
• C.I will raise it as a minor nonconformity; you have the option to appeal to our Certification Body.
• D.You are right, it is not a system failure. I will change the nonconformity to a recommendation, but it will be audited carefully next time.

Select six tasks you would expect to be completed at the audit team meeting of a third-party audit team leader and his audit team in preparation for a Closing meeting for a four-day initial certification audit.

• A.Audit team leader completes final report, including individual findings and certification recommendation.
• B.Write the audit finding report out when detected and obtain signature of the auditee.
• C.Audit team review any points raised by the auditee nominated representative.
• D.Audit team leader informs the individual(s) managing the audit programme that the closing meeting is ready to be held.
• E.Re-audit corrective actions taken to correct findings found during the audit.
• F.Hold daily audit team meeting to review any timetable issues and potential findings and their impact on the audit for other team members.
• G.Agree the roles of each audit team member for the closing meeting.
• H.Audit team complete final version of their individual findings.
• I.Final audit team meeting to agree findings and categories including clarification of any uncertainties.
• J.Audit team agree final audit outcome recommendation.

An audit team of three people is conducting a Stage 2 audit to ISO 9001 of an engineering organisation that manufactures sacrificial anodes for the oll and gas industry in marine environments. These are aluminium products designed to prevent corrosion of submerged steel structures. You, as one of the auditors, find that the organisation has shipped anodes for Project DK in the Gulf of Mexico before the galvanic efficiency test results for the anodes have been fully analysed and reported as required by the customer. The Quality Manager explains that the Managing Director authorised release of the anodes to avoid late delivery as penalties would be imposed. The customer was not informed since the tests very rarely fall below the required efficiency. You raise a nonconformity against clause 8.6 of ISO 9001.
Which of the following options for the best description of the nonconformity?

• A.A retrospective concession was not sought from the customer once the test results had been approved by the Quality Manager.
• B.Release of the product without acceptable test results has been accepted by the customer for Project DK.
• C.Products for Project DK have been released before product approval through the quality control process.
• D.The untested product was not recalled until the galvanic efficiency of the anodes was verified.

How much time is usually spent on the Stage 1 audit?

• A.40% of the total audit time
• B.30% of the total audit time
• C.20% of the total audit time