ISO-9001-Lead-Auditor 試験問題を無料オンラインアクセス

In the context of a second-party audit, match the activity with the party responsible for conducting it.

正解：

Explanation:
Here is the correct matching of the activities with the responsible parties in the context of a second-party audit:
Define the audit scope: Customer
Develop the audit plan: Audit team leader
Respond to the audit findings: External provider
Conduct the audit: Audit team
This reflects the typical division of responsibilities in a second-party audit, where the customer (the party commissioning the audit) sets the scope, the audit team leader manages the planning, the external provider responds to findings, and the audit team carries out the audit.

You are carrying out an audit at an organisation seeking certification to ISO 9001 for the first time. The organisation offers health and safety training to customers. Training courses are offered either as open courses, delivered at a public venue, or online, or as courses that are tailored to meet specific requirements.
The business operates from a single office and those who deliver the training are either full-time employees or subcontractors.
You are interviewing the Training Manager (TM).
You: "What quality objectives apply to the training process?"
TM: "One of the quality objectives we aim for is a 90% minimum exam pass rate for all open training courses." You: "How do you measure this objective?" The Training Manager shows you a record on her computer and you see the following:

Which two of the following statements are true?

• A.You would raise a nonconformity as a requirement in clause 8.7 has not been fulfilled.
• B.You would raise a nonconformity as a requirement in clause 10.2 has not been fulfilled.
• C.You would determine what corrective action was being taken to address the low pass rates.
• D.You would check the training of personnel.
• E.You would determine the relative difficulty of each training course by reviewing them.
• F.You would determine how the exam pass rate figures were analysed.

ABC is a fast food shop that receives orders by phone or the internet. The normal menu includes 15 different types of hamburgers; however, in the last two days, due to a shortage of a special type of meat, they can only prepare six of the 15 varieties.
You are performing a third-party audit of ABC; you observed that the menu offering food on the website is still the normal one, with 15 different hamburgers. During a 30-minute period, you observed several customers reluctantly accepting other than the hamburger they preferred. You decided to raise the following nonconformity as follows:
"There is evidence that ABC has not reviewed the ability to provide customers the offered products".
The restaurant manager does not accept the nonconformity. She says that ABC had an extensive training programme for all personnel, which you have already seen when auditing Human Resources. This shortage of some hamburgers cannot be considered a management system failure.
Which one would be your answer from the following options?

• A.You are right, it is not a system failure. I will change the nonconformity to a recommendation, but it will be audited carefully next time.
• B.I will maintain it open, and I will see what the Certification Body thinks about it.
• C.I will raise it as a minor nonconformity; you have the option to appeal to our Certification Body.
• D.I will raise it as a major nonconformity and, therefore, cannot recommend certification of the quality management system.

During an ISO 9001 audit of an electric cable manufacturer, you are reviewing the customer file for XYZ Construction in the Sales Department. This contract specifies that the installation configuration of the cable runs should meet national fire safety standards for Category A.
You discover that the customer later agreed to the approval of a less stringent Category B configuration instead.
The organization has the following quality policy document displayed in the reception area.
"This organization is committed to providing electric cables to customers' requirements, in accordance with statutory regulations for their use. Continual improvement is a permanent objective of the organization. This policy shall be communicated to all employees and, where required, to all interested parties." Referring to the scenario, select the two options for which the organization is meeting its policy commitments.

• A.The organization communicates its policy to external parties.
• B.The organization has a strong customer approval rating.
• C.The organization's processes deliver the intended products.
• D.The organization satisfies its customers' requirements.
• E.The organization has opportunities for continual improvement.
• F.The organization meets all statutory requirements.

Scenario 6: Davis Clinic (DC) is an American medical center focused on integrated health care. Since its establishment DC was committed to providing qualitative services for its clients, which is the reason why the company decided to implement a quality management system (QMS) based on ISO 9001. After a year of having an active QMS in place, DC applied for a certification audit.
A team of five auditors, from a well-known certification body, was selected to conduct the audit. Eva was appointed as the audit team leader. After three days of auditing, the team gathered to review and examine their findings. They also discussed the audit findings with DC's top management and then drafted the audit conclusions.
In the closing meeting, which was held between the audit team and the top management of DC. Eva presented two nonconformities that were detected during the audit. Eva stated that the company did not retain documented information regarding its outsourced services for an analysis laboratory and regarding the conducted management reviews. During the closing meeting, the audit team required from DCs top management to come up with corrective action plans within two weeks. Although the top management did not agree with the audit findings, the audit team insisted that the auditee must submit corrective actions within the given time frame in order for the audit activities to continue.
Once the action plans were evaluated, the audit team began preparing the audit report. Eva required from the team to provide accurate descriptions of the audit findings and the audit conclusions. The report was then distributed to all the interested parties involved in the audit, including the certification body Based on the report, the certification body together with Eva, as the audit team leader, made the certification decision.
Based on the scenario above, answer the following question:
Why is it important to discuss the audit findings with DC's top management prior to the closing meeting and the submission of the final audit report?

• A.To verify whether the audit objectives have been met
• B.To identify the persons responsible for the nonconformities
• C.To encourage the implementation of corrective actions as soon as possible