ISO-14001-Lead-Auditor 試験問題を無料オンラインアクセス

Showitoff is an organisation specialising in the design and production of wall decorating materials for the domestic market. During an ISO 14001 certification audit of the site, the auditor comes across an open, walled area just outside the maintenance department. It contains various scraps of wood and metal as well as several rusty components. They are lying on an oily floor. When asked about it, the EMS Manager states that he presumes that the materials come from maintenance work.
The auditor interviews the Maintenance Manager in his department. He notes that shelves containing various spares are well labelled and neatly stacked. He asked about the "dump" outside and is told that it contains some excess materials that the Manager likes to keep in case they come in handy at some stage. The auditor points out that the "dump" might be classed under regulations as a landfill site, which requires an operating licence. The Maintenance Manager is not aware of such a licence.
Which three statements represent good audit practice?

• A.The auditor should congratulate the Maintenance Manager on having a neat and tidy spares store.
• B.The auditor should raise a nonconformity against ISO 14001.
• C.The auditor should check the information given by the Maintenance Manager with the EMS Manager.
• D.The auditor should ask the Maintenance Manager to clean up the "dump".
• E.The auditor should refer the organisation to the relevant authorities.
• F.The auditor should consider surveying more areas of the site for other "dumps".
• G.The auditor should check whether the organisation has permission to operate a landfill site.
• H.The auditor should advise the organisation to get rid of all the "dumps".

Which two of the following options are an advantage of using a sampling plan for the audit?

• A.Gives confidence in the audit results
• B.Implements the audit plan efficiently
• C.Overrules the auditor's instincts
• D.Reduces the audit duration
• E.Prevents conflict within the audit team
• F.Use of the plan for consecutive audits

An internal auditor of a manufacturer of aluminium products for the car industry asked to see the most recent management review minutes and found no reference to the completion of some of the current environmental objectives. He raised a nonconformity against section 9.3.c of ISO 14001 in Report IA202. The nonconformity (NC3) stated:
"Top management has not analysed why some of the environmental objectives have been met since the last management review." When discussing the finding with the Environmental Manager, the auditor was informed that planned actions taken to complete the current environmental objectives were specifically covered in the internal audit programme and did not need any further work done.
Select one of the options which would constitute an effective response by the Environmental Manager to the nonconformity.

• A.Reject the non-conformity. Objectives do not have to be met within a year. Plans on how to achieve objectives are established and reviewed when conducting the internal audit programme.
• B.Schedule additional internal audits in the internal audit programme for the next year, specifically to cover the completion of all environmental objectives.
• C.Embark on a training programme for internal auditors on the setting and evaluation of environmental objectives.
• D.Revise the incomplete environmental objectives to make them more achievable within 12 months.

You are conducting a Stage 2 certification audit of VitalSpark, a pharmaceutical organisation manufacturing vitamins and other healthcare medicines.
In a separate area in the centre of their large site, a supplier produces oxygen supplies piped directly into the manufacturing processes of VitalSpark. They also deliver oxygen in bulk tankers to other customers. When you review the environmental aspects register, you find that the only environmental aspect recorded for this arrangement relates to the heavy goods vehicles of the supplier transiting the site.
You ask the EMS Manager about the environmental consequences to VitalSpark of this arrangement and are told that they are not significant since the supplier has its own services for water, sewage, waste and energy.
The EMS Manager tried unsuccessfully to communicate with the supplier who is located inside the VitalSpark site and outside the scope of the EMS.
After gathering more evidence, you note down findings against several clauses of ISO 14001. Determine which three of the findings stated are non-conformities.

• A.The organisation has failed to include in the EMS scope the activities, products and services associated with suppliers and contractors performing their activities in its own site. (Clause 4.3)
• B.Documentation of environmental impacts was missing for the supplier of oxygen. (Clause 6.1.2)
• C.The aspects related to the use of heavy goods trucks was not identified. (Clause 6.1.2)
• D.The Environmental Manager did not visit the oxygen supplier. (Clause 7.4.3)
• E.The contractor's environmental policy is not consistent with the organisation's policy (Clause 5.2)
• F.The EMS Manager had some problems communicating with the supplier by mobile phone as an interested party. No other methods of communication were employed. (Clause 7.4.3)
• G.The internal audit programme does not include processes for control of subcontractor transport movements. The audit programme does not cover the full environmental management system. (Clause
  9.2.2)
• H.Evidence was found to indicate that the needs of some interested parties had not been considered by the organisation. A neighbour's interests had not been identified. (Clause 4.2.b)

A group of 22 Italian restaurants in downtown San Francisco (US) established an EMS following the requirements of ISO 14001. You are performing an internal audit before the fourth certification cycle. The audit plan included an audit of the General Manager (GM) as the last interview before the closing meeting.
During the interview with the GM, you audit clause 10.3 (Continual improvement). The dialogue is as follows.
You: Could you please tell me how did you improve the EMS to enhance environmental performance (Clause
10.3)?
GM: One way to improve the EMS is to improve one or several of its processes. We decided to improve the water-consuming processes in all our branches. We use water in many of our processes (e.g. to wash our kitchens, our cutlery, plates, and glasses, to keep our floors clean). The idea was to review these processes in detail to reduce the amount of water used per customer. Each of the 22 branches sent us their results, we analysed the data and found out that the average water consumption per customer was reduced by 13%; therefore, we improved our environmental performance. We are happy about that.
You: What about the results in each branch?
GM: Have a look at this table:

Analysing this table, what would be your decision related to raising nonconformities to clause 10.3? Select two.

• A.I would raise a nonconformity for branches in D
• B.I would raise a nonconformity for branches in C and D
• C.I would raise an opportunity for improvement for branches in B, C, and D
• D.I would raise a nonconformity for the whole group
• E.I would not raise any nonconformity
• F.I would raise a nonconformity for branches in B