ISO-14001-Lead-Auditor 試験問題を無料オンラインアクセス

A chain of 10 paint shops in a city has established an EMS following the requirements of ISO 14001, which was third-party certified 10 years ago. You are performing a second-party audit. The audit plan included an interview with the General Manager (GM). The dialogue was as follows:
You: Hi, good evening, I have seen a well-developed environmental risk assessment process. However, I did not find the identification of emergency situations included in the results of this process. The Environmental Manager (EM) could not provide me with an acceptable answer to this question.
GM: The EM joined us 2 months ago, and he may not know some decisions we made some time ago, when we first certified our EMS. During those days, I met with all 10 supervisors and asked them what the emergencies were that they feared most. They unanimously said: fire. That was it. This is the only emergency we care of. As far as I remember we do not test the plan very often because the supervisors of all our 10 shops know it very well. The auditors of our certification body accepted this. We did not have a fire in the last 10 years.
What evidence would you need to review to determine conformity with ISO 14001 in this scenario? Select six.

• A.Replacements of supervisors of each shop when they are absent (for any reason)
• B.Records of the specific fire combat training of workers
• C.Shops that have tested the plan in the last 10 years
• D.Signage related to health and safety in each shop
• E.General competence records of all 10 supervisors
• F.Reports of the management reviews
• G.Reports of the last two fire drills you performed
• H.Results of the inspection of fire extinguishers
• I.Reports of audits from the certification body
• J.More details on whether the risk assessment process was applied to emergencies
• K.Minutes of the meeting with supervisors where a fire was determined as the only emergency situation

Which two of the following must be included in the audit scope of an ISO 14001 audit?

• A.External training providers
• B.Number of auditees to be interviewed
• C.Logistics of the audit
• D.Externally provided products, processes and services
• E.The life-cycle stages of the products, processes and services
• F.Quality system processes

The Pressed Standard is a national dry cleaning and laundry organisation with 50 shops. You are conducting an EMS surveillance audit of the Head Office and are sampling environmental performance measurement.
You find that 80 per cent of failures to meet performance criteria originate from five shops in the same region.
Most of these failures relate to the release of volatile organic compounds (VOCs) that exceeded regulations.
The Environmental Manager tells you that these are the oldest shops in the organisation. The cleaning equipment needs replacing, but the organisation cannot afford it at the moment.
On raising the matter with senior management, you are told that there are plans to replace the equipment in these shops over the next five years.
When reviewing the nonconformity report files, you find that the organisation is facing a legal dispute with the environmental authority over multiple breaches of environmental legislation.
Select the three best options for how this should be handled by the organisation through its EMS.

• A.Advise the authority that the faulty equipment will be maintained more often.
• B.Ask to settle the court case by negotiation with the authority.
• C.Advise the authority that timely corrective action will be taken.
• D.Investigate changing the cleaning process to use chemicals with lower VOC content.
• E.Conduct an internal enquiry to establish who is to blame.
• F.Give an explanation to the authority of what went wrong.
• G.Offer to compensate employees for possible health implications.
• H.Monitor VOC emissions to ensure compliance with legal requirements.

You have been nominated audit team leader for the second recertification to ISO 14001 of ABC, a public transport organisation in a big city. The audit is planned to take place in two months ' time. The audit program manager asks you to review the answer provided by ABC to a nonconformity raised during the last surveillance audit carried out eight months ago. The nonconformity reads as follows: " ABC does not always communicate its relevant environmental requirements to external providers. Evidence: A two-month contract signed with a new external provider of the maintenance for ABC ' s buses did not contain any relevant environmental requirements. " Which two would you consider to be the best acceptable corrections from ABC?

• A.We decided to contract another external provider of maintenance services
• B.We retrained procurement personnel for the ISO 14001 requirements
• C.We identified environmental aspects related to the external provider ' s activities
• D.We developed a documented procedure to describe the procurement process
• E.We revised the environmental policy to include the concern for external providers
• F.We revised the contract signed with the external provider to include environmental requirements

You are the audit team leader of a third-party initial certification audit to ISO 14001 for two days of audit.
This is the first time you lead an audit, and a second member of the team is a qualified audit team leader who will evaluate your performance as the audit team leader.
During lunch on the second day, you are informed that the second member of the audit team will have to leave the audit due to personal problems but could return the following day.
What would you do? Select the best two options.

• A.Urgently contact the certification body to see if there is an audit team leader available to lead the remaining part of the audit.
• B.Ask the auditee if they could accept to extend the audit till the following day.
• C.Continue with the audit under your leadership and revise the audit plan for the rest of day two.
• D.Urgently contact the certification body and explain the situation.
• E.Ask the auditee if they are happy to continue without the second member.
• F.Cancel the audit and ask the certification body to reschedule it.