1z1-981 試験問題を無料オンラインアクセス

Your customer has designed a guide to explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

• A.Polling survey
• B.Transactional survey in rules
• C.Website link survey
• D.Broadcast survey

Which two statements are true about mailboxes?

• A.Techmail is responsible for pulling emails from single or multiple mailboxes.
• B.The Dbtstatus utility is responsible for having incidents created after an email is sent to the Service Cloud mailbox.
• C.Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.
• D.Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
• E.The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.

Which two components can be edited in a standard report?

• A.Permissions
• B.Column headings
• C.Graphs
• D.Non-selectable filters
• E.Schedules
• F.Report headings

The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

• A.You can change the default value to 60 minutes by using File > Options > Session Expiration.
• B.You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
• C.Because the system default is 15 minutes, it cannot be changed.
• D.You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.

Which three statements are true about navigation sets?

• A.The same navigation set can be set for different interfaces.
• B.Using navigation sets, you can define what new objects can be created by using the File menu.
• C.Using navigation sets, you can define what quick links can be seen when navigating File > Link.
• D.Using navigation sets, you can configure whether to show the Home navigation pane or not.
• E.Using navigation sets, you can configure which quick search reports can be seen.
• F.Using navigation sets, you can configure whether to show the Recent Items navigation pane or not.