1z1-325 試験問題を無料オンラインアクセス

Your customer needs to update the company's address on their knowledgebase answers. There are about 500 answers and the company will be relocated at the end of the year.
Your client has three interfaces and they all have different information.
What configuration do you tell your client to implement?

• A.Search for all answers with the address and update them.
• B.Call support and have them run a search and replace on the database.
• C.Create a variable and update all answers to include it.
• D.Create a standard text to include the new addresses and update all the answers to include it.

Some chat agents need more time between chats. What are three ways to accomplish this? (Choose three.)

• A.Agent declines a chat offered.
• B.Administrator increases the wrap up time.
• C.Agent adjusts Stagger Incoming Chats (Seconds) in Options Communication Center.
• D.Agents increases Max Chat sessions.
• E.Administrator sets chat workspace to close automatically after chat terminates.

Your customer would like to classify their incidents by the hierarchy of services they provide, and will route customer web form incidents to agents according to the type of help selected and by service in the hierarchy.
Select the two statements that would satisfy these requirements. (Choose two.)

• A.Use the category field to identify the customer's incident type of help, and an incident custom field to identify the services.
• B.Use the product field to identify the services and the disposition field to identify the customer's incident type of help.
• C.Use the product field to identify the services and the category field to identify the customer's incident type of help.
• D.Use the product field to identify the services and an incident custom field to identify the customer's incident type of help.

Incidents received via email cannot be reopened after the MYQ_REOPEN_DEADLINE has expired.
What is the time default set by this configuration?

• A.120 days (4 months)
• B.720 hours (30 days)
• C.168 hours (7 days)
• D.365 days (1 year)

Your customer ships packages directly to customers using a trackable shipping method.
When an order is shipped, a tracking number is saved in an incident custom field.
In order to quickly respond to customers' questions about shipping status, your customer has requested that a hyperlink control be available on the incident workspace that will load the tracking details of the package associated with the incident when clicked.
The custom field details are below:
* Name: Tracking ID
* Data Type: Text Field
* Usage: Plain Text
* Default Value: NULL
* Size of Field: 13
* Column Name: tracking_id
* Custom Field ID: 87
The URL your customer has provided for tracking is https://widgetshippers.com/trackyourpackage?id= Of the available options, select the one that satisfies your customer's request.

• A.https://widgetshippers.com/trackyourpackage?id=$icf_c$tracking_id
• B.https://widgetshippers.com/trackyourpackage?id=c$tracking_id
• C.https://widgetshippers.com/trackyourpackage:id=incidents.c$tracking_id
• D.https://widgetshippers.com/trackyourpackage?id=$p_icf_87
• E.https://widgetshippers.com/trackyourpackage?id=incidents.c$tracking_id