1z0-325 試験問題を無料オンラインアクセス

Your client has VIP customers (all of which have a custom contact field of VIP set to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform? (Choose three.)

• A.Move the VIP queue to the top of the queue list.
• B.Create chat rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
• C.Create a rule to set an SLA.
• D.Set the Pull Policy to manual.
• E.Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.
• F.Add the VIP queue to the profile of the agents that are taking chats.

Your customer's "Chat Survey Score" report contains valid records; however, all of the average scores seem to be zero.
Which two steps will correct this? (Choose two.)

• A.changing the survey questions to a Matrix type
• B.changing the format of the Average Score
• C.adding values to the Score field in the Survey Questions
• D.ensuring the survey questions are included in the "Chat Survey Score" report
• E.updating the filters in the report

You have been asked to configure an automatic email response to new incidents.
The email should be sent whenever an Incident is submitted with a category of "credit" and it should send a personalized credit letter to the customer.
Identify three items that are needed to support this requirement. (Choose three.)

• A.Create a credit letter in Standard Text that uses variables for name and address.
• B.Append Response Template to Notes Field.
• C.Append Response Template to Response Field.
• D.Send Email Response to Sender.
• E.Email Incident Information.
• F.Escalate to Level Credit.
• G.Send Receipt Email.

Your client wants to allow the Administrator and Limited Administrator profiles to prevent user timeout until
60 minutes of inactivity. All other user profiles should be logged out after 15 minutes.
Which two steps must be performed to configure this? (Choose two.)

• A.Set the Session Timeout field to 60.
• B.Set the CLIENT_SESSION_EXP field to 60.
• C.Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Disabled.
• D.Set the Session Timeout field to null.
• E.Set the SESSION_MANAGEMENT_ENABLED Configuration Setting to Enabled.
• F.Set the Session Timeout field to 3600.

Identify the four guidelines that are relevant with regard to web accessibility. (Choose four.)

• A.Ensure color alone is not used to convey content.
• B.Support increased text sizes.
• C.Avoid background sound.
• D.Ensure all alternate text is unused.
• E.Ensure no underlined content exists.
• F.Provide multiple methods for finding content.