1z0-1064-22 試験問題を無料オンラインアクセス

Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

• A.Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articles are updated.
• B.Users that want to see immediate updates to articles must have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
• C.There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
• D.Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A.Add the Product object to your DCS application.
• B.Add images as the product image will not be pulled from Engagement Cloud.
• C.Configure products groups and product items in Engagement Cloud.
• D.Add product ID(s) to the database component.

What three things should you do once you have established a global default coverage?

• A.Create an ESS job to Aggregate Service Requests.
• B.Create an ESS job to Monitor Service Request Milestones.
• C.Use Application Composer to include milestones on the Service Request Layout if desired.
• D.Use Application Composer to configure warning emails about milestone compliance events.

Oracle Engagement Cloud provides tools to add or modify which six types of entities?

• A.Objects
• B.Reports
• C.Exports
• D.Roles and privileges
• E.Fields
• F.Icons
• G.Object workflow
• H.Themes

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Select View > Detach.
• B.Modify the Profile Value and save.
• C.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• D.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• E.Unlock and publish the new selected profile value.
• F.Lock the Profile Option for editing.