1z0-1064-22 試験問題を無料オンラインアクセス

What three things should you do once you have established a global default coverage?

• A.Create an ESS job to Monitor Service Request Milestones.
• B.Use Application Composer to configure warning emails about milestone compliance events.
• C.Create an ESS job to Aggregate Service Requests.
• D.Use Application Composer to include milestones on the Service Request Layout if desired.

Which six Digital Customer Service (DCS) parts can be modified using Visual Builder Cloud Service (VBCS)?

• A.Object triggers
• B.Languages
• C.Pages
• D.Themes
• E.Templates
• F.UI components
• G.Business objects
• H.Object workflows

Which two actions can you take when using Application Composer to create a new Trouble Ticket object?

• A.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• B.You can create a trigger on the Trouble Ticket object using the Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• C.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• D.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Select the correct procedure to enable the Audit History tab for Service Requests.

• A.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Setup and Maintenance.Select the "Service" tile from the list of products.Click "Setup" in the Administration section.In the Functional Areas section, select "Productivity Tools". Select the task "Manage Global Search Profile Options".Search for the profile option code for SR Audit.In the Profile Values section for the profile option code, select Yes in the Profile Values drop-down list.Save the configuration.
• B.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Security Console.Select the Search icon and search for "Service Request Audit History".In the Profile values section, select Yes in the Profile Values drop-down list.Save the configuration.
• C.Sign in to Engagement Cloud as an administrator.From the Navigation tool, select Application Composer.At the top of the page choose "Appearance".Under General, click "Enable" next to "Show Audit History" option.Save the configuration.
• D.Sign in to Engagement Cloud as a user.From the navigation tool, select "Set Preferences".Under "Service" select "Configure Audit History".From the "Enable" tab, click "Yes" for the "Show Audit History" option.Select the "Fields" tab and add all desired fields to the "Displayed Fields" column.Select the "Filters" tab, choose an available field, add the desired filter, and add the filter to the "Active Filters" list.Save the configuration.

Your customer sells a wide variety of Mobile phones. To classify service requests efficiently you plan to create a new primary category called Mobile Phones.
Which four steps are required to define this new category?

• A.Select the task Manage Service Request Categories.
• B.Select Status = "Active".
• C.Select Service Catalog in Functional Areas.
• D.Select Create Category > Create Top-Level Category.
• E.Select Create Category > Create Child Category.
• F.Check the Active flag.
• G.Complete Category Name.