1z0-1038-22 試験問題を無料オンラインアクセス

What are three required sections for Custom Process Models?

• A.Code containing custom business logic
• B.Code containing integration with external systems
• C.Test harness
• D.Test script
• E.Footer
• F.Header

Which three elements are available for workflow design on the Insert ribbon?

• A.Set Fields
• B.Decision
• C.Restart
• D.Return
• E.Terminate

Which four statements are true about incident rules?

• A.A catch-all escalation action has no impact on incident rules.
• B.A catch-all rule has no impact on incident rules.
• C.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• D.All incident rules should have an action to transit from the initial state to another state.
• E.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
• F.Incident rules should have one rule state.
• G.Incident rules should have a minimum of two rule states.

Which three options are not supported in a Browser User Interface workspace?

• A.The ability to view the visitor browser history in the Agent Browser User Interface is not supported.
• B.The mixing of HTTP and HTTPS is not supported because i is a security violation.
• C.The authorization of Knowledge Foundation (Answer Workspace) in the Browser User Interface workspace is not supported.
• D.Any site trying to navigate to a top-level page will not be rendered.
• E.Any site which does not want to be embedded inside an iframe will not be rendered.

In a contact center setup, there are certain custom objects, such as Asset Repair records, that the contact center agents should be able to update only when the supervisor creates a record for them. The contact center agents should not be allowed to perform creation and deletion operations.
How can this be done?

• A.by configuring settings at the time of creation of the custom object
• B.by creating the Contact Center Agents profile and under the Permissions > Custom Object tab, selecting appropriate permissions for the custom object
• C.by creating the Contact Center Agents profile and under Permissions > Service tab, selecting appropriate permissions for the custom object
• D.by creating the Contact Center Agents profile and under Analytics, selecting relevant permissions so that the appropriate reports on the navigation pane will have the necessary actions