1z0-1038-22 試験問題を無料オンラインアクセス

In your company, Oracle Service Cloud has workspaces where there are multiple reports and browser controls embedded for various requirements. You receive a complaint that the initial loading of the workspaces is very slow.
What is the quickest solution to speed up incident workspace loading?

• A.Creating multiple workspaces per business function and assigning to different profiles
• B.Placing objects on different tabs and splitting the loading across multiple tabs
• C.Removing fields in the workspaces
• D.Utilizing workflows and splitting functionality into more than one workspace

Which three statements are true about Service Level Agreements?

• A.They enable you to restrict what agents can view as part of navigation on the console.
• B.They enable you to restrict the knowledge articles that are viewed by end users in the Customer Portal.
• C.They enable you to set the reports that are visible to an agent.
• D.They enable you to specify the duration for which an incident can be kept in waiting status.
• E.They enable you to set a timeline for an agent to respond to an incident.
• F.They enable you to restrict the number of incidents raised by end users through various channels.

How can you set a preference that is local to your machine?

• A.By selecting File > Configuration
• B.By selecting Navigation pane > Configuration > Staff Management > Profiles
• C.By selecting File > Options
• D.By selecting File > Settings

You are working on complete service delivery transformation for your customer to streamline the contact center training program. As a cost cutting measure, your customer wants the new customer service representatives to be ready to start work within 5 days instead of 30 days. The customer is also particular that the quality of service delivery should not be compromised.
What are the two options that you would suggest £o streamline this contact center training program?

• A.Guided assistance
• B.Intent guide
• C.Business rules
• D.Custom process model
• E.Agent scripts

Which is a sample object query?

• A.SELECT Incident.ReferenceNumber, Incident.PrimaryContact-Contact.* FROM Incident;
• B.SELECT 0.Contacts FROM Organization O WHERE O-ID = 1;
• C.SELECT C.Name.First FROM Contact C WHERE C.Name.First like ,C%';
• D.SELECT ID FROM Contact WHERE Contact-Name.First like 'Chris' AND Contact.Address.City='Bozeman';