1z0-1037-22 試験問題を無料オンラインアクセス

Which three types of answers can be added to the knowledge base? (Choose three.)

• A.XML
• B.File Attachment
• C.HTML
• D.TEXT
• E.URL

You are working on a public answer that you want to add a part of information within the answer that is not yet approved for public visibility.
How will you do this without impacting the knowledgebase answer?

• A.Create an access level that has no customer portal visibility and assign it to the conditional section you do not want customers to view.
• B.Add a conditional section within the answer with any access level.
• C.Create a different answer with the part of information that needs to be updated, and after review merge it with the current answer.
• D.Make the answer status private, make the required changes, and republish it.

Your client wants to import new answers. Which five fields are required by the Data Import Wizard? (Choose five.)

• A.Summary
• B.Access Level
• C.Keywords
• D.Display Position
• E.Status
• F.Assigned account value
• G.Product/Category
• H.Attachments

You have created four individual reports that display different details related to four agents.
Your customer wants to view and search for data in these reports simultaneously.
What should you use?

• A.Standard report
• B.Dashboard report
• C.Custom report
• D.Cross Tabs report
• E.Cumulative report

In Knowledge Advanced, which section displays the lock status?

• A.Properties
• B.Overview
• C.Reports
• D.Analytics