1Z1-993 試験問題を無料オンラインアクセス

If you did not use the Reference Implementation template for your Digital Customer Service (DCS) application, you will _________.

• A.have to contact Oracle Support for the permission to deploy your custom DCS application
• B.not be able to preview your application before you publish it
• C.be required to map roles so that the Visual Builder Cloud Service role matches the Engagement Cloud role
• D.be required to create all of your own components for the display of Engagement Cloud objects

Which three options are advantages of a structured approach to Knowledge Management as implemented in Engagement Cloud?

• A.Multi-Language Capabilities: Users can create their articles in their native language and enable Auto-Translate to make it available to users from other regions with different languages without effort.
• B.Single point of maintenance: The Knowledge Base can be maintained easily as it is centralized.
• C.In-Article Content Scanning: Knowledge Management is designed to process information inside the documents to categorize them into the corresponding products and categories to make searches more effective.
• D.Easy to Search: Knowledge Articles content and Service Request context can be used together to recommend the best Knowledge Articles to an agent.
• E.Shared Across the Organization: The information is available to all users given they possess the right roles, and is used and reused by them to create solutions and solve problems for other users.

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

• A.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
  "Yes".
• B.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• C.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• D.Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
• E.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
• F.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
  "Yes".

Which two are required to publish a completed Digital Customer Service (DCS) application?

• A.moving the application to Staging and subsequently to Production status
• B.system administrator approval
• C.a single "publish" action to complete the task
• D.nothing (DCS applications are always available to all users.)

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
* Condition Column Severity = High
* Calendar = 9AM to 5 PM, Monday - Friday, US EST
* Resolution Metric = 2880
* Resolution Warning Threshold 120
* First Response Metric = 360
* First Response Warning Threshold

• A.Resolution is due on Saturday, 2 PM EST.
• B.If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
• C.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
• D.First Response is due on Friday, 12 noon EST.