1Z1-993 試験問題を無料オンラインアクセス

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• A.In Advanced Search, save and select the "Set as Default" box.
• B.In Advanced Search, confirm Record Set = Assigned to Me.
• C.Change the section identified with Status = New
• D.In Advanced Search, select Action > Update.
• E.Click the Show Advanced Search icon.
• F.In Advanced Search, Add Channel Type = Web.

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

• A.Create a new search through the application composer.
• B.Add fields from the advanced search functionality.
• C.Grant the agent Administrator permissions to add new search filters.
• D.Create several personalized searches and create them to each other.

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

• A.The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
• B.The Base Locale for the articles has not been enabled in the correct language.
• C.The User Group selected for authoring articles has been set to 'External".
• D.Users have not been given the "Knowledge Analyst" role.

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Products
• B.Manage Service Request Categories
• C.Manage Service Request Resolutions
• D.Manage Service Request Status Values
• E.Manage Service Request Queue
• F.Manage Service Request Severities

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A.allows use of a simpler hierarchy
• B.requires less work and effort
• C.allows the display of a product hierarchy specifically for service purposes
• D.allows you to use the same product hierarchy as sales