1Z1-993 試験問題を無料オンラインアクセス

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Add an extension column to the milestone object to hold the warning threshold value.
• B.Configure an object workflow action to send the email when the milestone status changes to warning.
• C.Configure the email template to be used for notification.
• D.Configure an analytics report showing milestones in warning status.
• E.Create standard text to be posted to the message thread.
• F.Specify the warning threshold for the milestone in the standard coverages.

You are starting a new Engagement Cloud project implementation, and one of your customer requirements is to share service request information through Oracle Social Network.
In which way can you enable the service requests to be shareable on Oracle Social Network?

• A.Setup and maintenance > Service > Setup > Productivity Tools > Manage Custom Objects for Service
• B.Setup and maintenance > Service > Setup > Productivity Tools > Manage Oracle Social Network Objects for Service
• C.Setup and maintenance > Service > Configuration and Security > Service Request > Manage Oracle Social Network Objects for Service
• D.Setup and maintenance > Sales > Service Request > Manage Oracle Social Network Objects

Digital Customer Service application configuration settings in json.cfg include which four options?

• A.Default chat channel preferences
• B.Knowledge management language locales
• C.Service request links
• D.Product and category filtering
• E.Default communication preferences
• F.Default timezone
• G.Knowledge management article links
• H.Default notification preferences

What should you do to enable Password Reset in Digital Customer Service (DCS)?

• A.Add the Password Reset component to your DCS application.
• B.Obtain the Change Password Link and add it to your DCS page.
• C.Instruct users that they can only change their password by chatting with an agent.
• D.Enable the "Password Reset" option in the User Administration component.

Milestones are a key component of Service Entitlements. Identify three correct options regarding milestones.

• A.Milestones are actions on a service request (SR) that must be completed by a specific time.
• B.Milestones can be configured to start, pause, or complete based on a complex expression with AND, OR, and parentheses.
• C.Milestones are commitments to handle SRs within certain timelines.
• D.Milestones can be one of four default types: 'First Response', 'Second Response', 'Final Action', and
  'Resolution'.
• E.Milestones are customizable by an administrator to include any number of organization-specific milestone types.