1Z1-1064 試験問題を無料オンラインアクセス

Which two options are true about role synchronization for Digital Customer Service (DCS)?

• A.is required for every DCS instance
• B.is real time
• C.enables DCS user authentication through an identity management service (such as Engagement Cloud identity management)
• D.also synchronizes userIDs and passwords between DCS and Engagement Cloud

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

• A.Chat with an Agent about a Service Request.
• B.Add a message to a Service Request.
• C.Delete a Service Request.
• D.Create a Service Request.
• E.View and edit attachments to a Service Request.

Your client has already established a product catalog of sales products and now wants to include service products to categorize service requests. You suggest the creation of a new catalog.
What are two advantages of creating a new service catalog instead of using an existing one?

• A.allows use of a simpler hierarchy
• B.requires less work and effort
• C.allows the display of a product hierarchy specifically for service purposes
• D.allows you to use the same product hierarchy as sales

Which four statements are correct about hotkeys for Action Commands?

• A.They can all be modified.
• B.They can be assigned to a custom action script.
• C.They allow a user to escalate a service request.
• D.They have default values.
• E.They allow a user to copy a service request.
• F.They allow a user to forward a service request.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.The configured frequency to retrieve emails is too long.
• B.Incoming messages have a custom filter.
• C.Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• D.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.