1Z1-1064 試験問題を無料オンラインアクセス

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• B.Unlock and publish the new selected profile value.
• C.Lock the Profile Option for editing.
• D.Modify the Profile Value and save.
• E.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• F.Select View > Detach.

In which three situations can default coverage be applied?

• A.for a specific SR status
• B.to a specific customer account
• C.globally, to all service requests that do not have any other coverage
• D.for a specific SR category
• E.for a specific period of time

To create a new Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A.You can set a second sandbox as Active at the same time in order to begin working on another new object.
• B.Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• C.Your changes are isolated and do not impact other users' configuration environments or the production environment.
• D.Multiple users cannot use your sandbox at the same time.

Your customer is asking for a modification of Lookup Types in Service Request.
You navigate to Setup and Maintenance > Service > Service Request, and click to display all tasks.
Which four lookups can be modified from this task list?

• A.Manage Service Request Severities
• B.Manage Service Request Products
• C.Manage Service Request Resolutions
• D.Manage Service Request Categories
• E.Manage Service Request Queue
• F.Manage Service Request Status Values

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• B.The configured frequency to retrieve emails is too long.
• C.Incoming messages have a custom filter.
• D.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.