1Z1-1064 試験問題を無料オンラインアクセス

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

• A.The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
• B.The Base Locale for the articles has not been enabled in the correct language.
• C.Users have not been given the "Knowledge Analyst" role.
• D.The User Group selected for authoring articles has been set to 'External".

If you want to disable the ability to delete activities for all users, what action should you perform?

• A.Remove the "delete activities" privilege from all the roles for users who have this access.
• B.Remove the "delete activities" button from all pages used by the users who have this access.
• C.Remove the users of the roles who have the "delete activities" access.
• D.Remove the "delete activities" role from all the users who have this role.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
• B.The configured frequency to retrieve emails is too long.
• C.Incorrect configuration of the inbound profile option:
  SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• D.Incoming messages have a custom filter.

What three things should you perform to show product images in the Product Picker component in Digital Customer Service (DCS)?

• A.Add images as the product image will not be pulled from Engagement Cloud.
• B.Add the Product object to your DCS application.
• C.Add product ID(s) to the database component.
• D.Configure products groups and product items in Engagement Cloud.

Which three subobject functions are included in the REST API for Service Requests (SRs)?

• A.Update SR reference
• B.Delete message
• C.Update resource manager
• D.Update resource member
• E.Delete activity