1Z1-1038 試験問題を無料オンラインアクセス

Which two statements are true about the Organization object in Service Cloud?

• A.It has a one-to-one relation with contacts.
• B.It is widely used in Business-to-Business scenarios.
• C.It can be associated with incidents directly.
• D.It has a one-to-many relation with contacts.
• E.It is required to create an incident.

Which five actions should you perform to configure advanced routing?

• A.Add product and category fields to the Live Help page of the Customer Portal.
• B.Assign advanced routing permissions to a profile.
• C.Assign guided assistance permission to a profile.
• D.Create an advanced routing incident queue.
• E.Define products and categories.
• F.Create and activate a rule to route incidents to the advanced routing incident queue.
• G.Configure collaboration with external users who are not agent desktop users.
• H.Add Access Control to a navigation set.

Which two statements are true about generic objects?

• A.They require the type of data to be set dynamically.
• B.They can be used with standard objects.
• C.They are used when working with custom objects only.
• D.They automatically consider a package to consist of custom objects.
• E.They belong to a stand-alone class that is not derived from an RN object.

When an incident is opened, your customer wants to have different workspaces opened based on the products selected in the "Ask a Question" form on the Customer Portal pages.
Which three elements are necessary to design the workflow?

• A.Decision
• B.Set Fields
• C.Return
• D.Load
• E.Workspace
• F.Entry Point

Which four statements are true about incident rules?

• A.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
• B.A catch-all rule has no impact on incident rules.
• C.Incident rules should have a minimum of two rule states.
• D.A catch-all escalation action has no impact on incident rules.
• E.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• F.All incident rules should have an action to transit from the initial state to another state.
• G.Incident rules should have one rule state.