1Z1-1038 試験問題を無料オンラインアクセス

Which six actions can have a null value?

• A.Set Queue
• B.Set Fields
• C.Set Category
• D.Set Mailbox
• E.Set Disposition
• F.Set Agent
• G.Set Product
• H.Set Status
• I.Set Assigned
• J.Set SLAs

What are three required sections for Custom Process Models?

• A.Header
• B.Code containing integration with external systems
• C.Test script
• D.Code containing custom business logic
• E.Test harness
• F.Footer

Which three functions are not part of the math group of functions?

• A.lower
• B.bitand
• C.length
• D.to_number
• E.power
• F.rand
• G.floor
• H.ceiling
• I.round
• J.truncate

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

• A.Enter zero as the initial value for both fields.
• B.Use the default values.
• C.Leave both the chat and email fields limit as blank.
• D.Enter the value "Unlimited" in the chat and email fields.

Which option should you use to create or configure queues?

• A.Configuration > Application Appearance > Customizable Menus > Custom Menus
• B.Configuration > Site Configuration > Message Bases
• C.Configuration > Application Appearance >Customizable Menus > System Menus
• D.Configuration > Site Configuration > Configuration Settings