1Z1-1037 試験問題を無料オンラインアクセス

Which three types of answers can be added to the knowledge base? (Choose three.)

• A.HTML
• B.TEXT
• C.File Attachment
• D.XML
• E.URL

You have created a new answer article for your customer but when you are trying to see that answer article on the Customer's Portal you find that it is not appearing.
Which two issues might be causing the problem? (Choose two.)

• A.There is no search term added in the answer keyword list.
• B.The answer status is not set to public or custom status of status type "public".
• C.There is no display position defined for the answer article.
• D.The answer is not assigned to any product/category that is visible to a customer.
• E.The answer article is not assigned to any staff member/staff agent.
• F.There is no answer content added to the answer article.

Which action cannot be performed on a dashboard?

• A.send queued dashboards to comma-separated values (CSV) file
• B.add a web browser to a dashboard
• C.open a report for editing from a dashboard
• D.queue a dashboard manually

What is the purpose of an SLA in Knowledge base?

• A.to provide access to the answers based on the customer service level agreement matching the answers' access level
• B.to group and refine related answers based on the product and the service level
• C.to rank customers based on the number of answers posted in a forum based on the service level
• D.to give permission to users to add questions in a forum based on the service level

Which three statements are true bout the limitations of Connect Web Services? (Choose three.)

• A.When executing a query against a report database, a maximum of 20,000 rows can be returned.
• B.When executing a query against an operational database, a maximum of 100,000 rows can be returned in a single request.
• C.When executing a query against an operational database, a maximum of 20,000 rows can be returned in a single request.
• D.When executing a query against a report database, a maximum of 100,000 rows can be returned.
• E.The combination of the multi-object Create, Get, Update & Destroy operations and the Batch operations is limited to 10,000 total input objects per SOAP request.
• F.The server enforces a maximum of 10,000 objects when invoking any one of the Create, Get, Update or Destroy operations.