1Z0-465 試験問題を無料オンラインアクセス

Your client has VIP customers (all of which have a custom contact field of VIP to 'Yes'). They want to offer these customers a higher priority service on Chat.
You intend to do this with a VIP queue.
Which three steps do you also need to perform?

• A.Create a rule to set an SLA.
• B.Set the Pull Policy to manual.
• C.Create chat rules so that contacts with the VIP field set to 'Yes' are quoted to the VIP queue.
• D.Add the VIP queue to the profile of the agents that are taking chats.
• E.Move the VIP queue to the top of the top queue list.
• F.Create incident rules so that contacts with the VIP field set to 'Yes' are routed to the VIP queue.

You have created a custom widget for a customer portal page, and the widget needs to be styled based on your customer's branding guidelines.
Identify the location where the CSS file must be placed within the file structure.

• A.\euf\assets\themes\{theme name}\widgetCss
• B.\euf\rightnow\widgets\standard\{Widget name}\
• C.\euf\assets\css\{widget name}\
• D.\euf\development\widgets\custom\{widget name}\

Select the six actions that initiate the business rules engine to run its configured logic.

• A.A customer updates their contact details via the end-user pages.
• B.An agent edits contacts, incidents, organizations, or tasks.
• C.The rules engine is updated.
• D.An agent creates or edits an answer.
• E.A customer adds more information to their incident via the end-user pages
• F.An agent edits an opportunity.
• G.A customer asks a question on the end user portal.
• H.An administrator compiles the rules engine.

Which incident field is designed to be used by your customer to standardize tracking of how incidents are resolved?

• A.Disposition
• B.Response Message
• C.Source
• D.Severity
• E.SLA Instance

You are updating the "Salesman" profile in a site where a new custom object has been created called CO.Salesman.
Your customer has requested their salesman to update record in this custom object.
What two settings in the "Salesmen" profile have to be updated to allow them access?

• A.Add a workspace for the Salesmen custom object.
• B.Service Tab: select the Add/Edit check box for incidents.
• C.Update the workspace for Opportunities.
• D.Custom Objects Tab: select the update check box for package Name "CO" and object name "Salesmen"
• E.Custom Objects Tab: select the Read check box for package Name "CO" and object Name "Salesman".
• F.Contacts Tab: Select the Edit check box for Sales.
• G.Sales Tab: select the Edit check box opportunities.