1Z0-1071 試験問題を無料オンラインアクセス

You want your skill to transfer conversations over to Oracle Service Cloud customer service representatives. Which type of channel do you create to enable the skill to do this?

• A.Users
• B.Applications
• C.System
• D.Agent Integrations

Select the FALSE statement regarding Oracle's recommendation for defining your bot's personality and conversational design.

• A.You should hide from users the fact that they are communicating with a bot and give them the impression that it's a human they are interacting with.
• B.You should consider naming your bot and using an appropriate avatar.
• C.Words carry emotions and you should carefully consider verbiage and tone in your dialog responses.
• D.Your bot should have a persona that matches that of your target audience.

In reviewing a colleague's code, you note the following code in the dialog flow which takes user input and replaces the words "authorized user" or "auth user" with "AU" before then calling the intent resolution in the dialog flow with the altered string.
"${utterance.value?replace( 'authorized userlauth user", ,AU','r')}"
Why would your colleague have done this?

• A.By replacing "Authorized" and "auth", one is able to bypass the usual authentication mechanism, which requires a user to log on.
• B."Authorized" and "auth" are reserved words and would fail intent resolution.
• C.The language tag is being changed to Australian (AU) to better match the language of the training utterances.
• D.The sentence is being normalized by replacing different versions of words such that they are aligned with the term used in the training utterances.
• E.The above code has no impact on intent resolution.

What happens if there is a system error and the state does not have an error action?

• A.The skill transitions to the state that is defined by the next action. If there isn't one, then it transition to the defaultTransitions error action.
• B.The skill transitions to he state that is defined by the defaultTransitions error action. If there isn't one, then it outputs the Unexpected Error Prompt value.
• C.The skill outputs the Unexpected Error Prompt value and then transitions to the state that is defined by the defaultTransitions error action. If there isn't one, then it ends the conversation.
• D.The skill transitions to the state that is defined by the next action.. If there isn't one, then it transitions to the next state in the dialog flow.

You have a skill for ordering pizzas. In your experience, you have found that 95% of your customers want a regular crust and just 5% prefer gluten-free crust. Because so few people are likely to want a gluten-free crust, you don't want to prompt for that option, but you do want to make it available.
Assuming you already have a composite bag entity that contains a PizzaCrust entity that has the values "regular" and "gluten free", what would be the simplest way to have your skill enable a user to order a pizza with a gluten-free crust without the skill prompting the user for that option?

• A.Don't set a prompt for the PizzaCrust entity item and set the Out of Order Extraction property to True.
• B.In the composite bag, set the PizzaCrust entity item's Prompt for Value property to False. Then, once the the composite bag is resolved, check if the PizzaCrust entity has a value. If it doesn't, set its value to "regular".
• C.Don't set a prompt for the PizzaCrust entity item.
• D.For the PizzaCrust entity item, set the Extract With property to reference an entity with the single value "gluten free".