1Z0-1064 試験問題を無料オンラインアクセス

Which four actions does the REST API for Service Requests (SRs) allow?

• A.Delete SR by SR number
• B.Update SR milestone
• C.Update SR assignee
• D.Create SR
• E.Delete SR by SR title

Digital Customer Service application configuration settings in json.cfg include which four options?

• A.Default chat channel preferences
• B.Default timezone
• C.Default notification preferences
• D.Product and category filtering
• E.Service request links
• F.Knowledge management article links
• G.Knowledge management language locales
• H.Default communication preferences

Which two options are true about reporting on milestones?

• A.Administrator-defined milestone data is not included in Analytics.
• B.An as-delivered SLA Infolet shows near-overdue and overdue milestones.
• C.No standard reports on milestones are provided.
• D.Milestone reporting is performed via the CRM Service Request Real-Time subject area.

In which three situations can default coverage be applied?

• A.for a specific SR status
• B.to a specific customer account
• C.globally, to all service requests that do not have any other coverage
• D.for a specific SR category
• E.for a specific period of time

If you want to disable the ability to delete activities for all users, what action should you perform?

• A.Remove the users of the roles who have the "delete activities" access.
• B.Remove the "delete activities" privilege from all the roles for users who have this access.
• C.Remove the "delete activities" button from all pages used by the users who have this access.
• D.Remove the "delete activities" role from all the users who have this role.