1Z0-1064 試験問題を無料オンラインアクセス

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

• A.Title, Status, Problem Description
• B.Title
• C.Title, Category, Severity
• D.Title, Status
• E.Title, Category, Severity, Status

You have just created a new Digital Customer Service (DCS) application and now you need to add a user-registration option.
Which three steps should you perform to configure user self-registration in your DCS application?

• A.Enable the self-registration steps in the "Manage Digital Customer Service Registration Profile Options" task.
• B.Disable the anonymous access option in your DCS application.
• C.Configure the self-registrations to restrict registration to only existing Contacts.
• D.Configure your self-registrations so that they are automatically approved.

Because of capacity issues in your Call Center, you have been asked to modify the number of simultaneous chats that an agent can be assigned from 4 to 2.
Which two steps do you have to follow to limit the channel capacity as required?

• A.In the Qualifying Status Values window, select a status from the No Effect on Workload list and move it to the Adds to Workload list.
• B.In the Work Assignments section, modify the default value in the Capacity field to a new value.
• C.Modify the default values in the Capacity fields for the channels.
• D.Select the Manage Capacities task.

In which three situations can default coverage be applied?

• A.for a specific period of time
• B.globally, to all service requests that do not have any other coverage
• C.for a specific SR category
• D.for a specific SR status
• E.to a specific customer account

Which two keyboard shortcuts can be modified?

• A.Save and Continue
• B.Save and Close
• C.Cancel
• D.Create Service Request
• E.OK