1Z0-1064 試験問題を無料オンラインアクセス

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action in configuring "My Knowledge"?

• A.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.
• B.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• C.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
  "Yes".
• D.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• E.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
  "Yes".
• F.Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Modify the Profile Value and save.
• B.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• C.Lock the Profile Option for editing.
• D.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• E.Unlock and publish the new selected profile value.
• F.Select View > Detach.

Your client has noticed that inbound emails from customers are not creating or updating service requests.
Which step should they perform to automate it?

• A.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• B.Adjust the inbound message filters.
• C.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.
• D.Adjust permissions on all customer's profiles.

Your Engagement Cloud site has had the knowledge function enabled. Your internal users want to author articles. Unfortunately, they cannot find the option to create new articles.
What option could cause this problem?

• A.The Base Locale for the articles has not been enabled in the correct language.
• B.The User Group selected for authoring articles has been set to 'External".
• C.The "Show article snippet in search and recommend" option has not been selected in the task "Manage Administrator Profile Values".
• D.Users have not been given the "Knowledge Analyst" role.

You want to configure the workflow for the standard Service Request (SR) object. Which four actions can you do?

• A.You can modify the workflow to update field values within the SR object.
• B.You will be required to code any new workflow actions in Groovy.
• C.You must make the changes using the Page Composer tool.
• D.You can define the workflow to run when certain fields of the SR object are changed.
• E.You can generate tasks for the SR object from the workflow.
• F.You can send an e-mail notification to specified recipients.