1Z0-1064 試験問題を無料オンラインアクセス

Which three subobject functions are included in the REST API for Service Requests (SRs)?

• A.Update SR reference
• B.Delete activity
• C.Update resource member
• D.Update resource manager
• E.Delete message

Digital Customer Service application configuration settings in json.cfg include which four options?

• A.Default timezone
• B.Default notification preferences
• C.Knowledge management article links
• D.Default communication preferences
• E.Knowledge management language locales
• F.Service request links
• G.Product and category filtering
• H.Default chat channel preferences

Which two are true characteristics about the lifecycle of a service request?

• A.Users can reopen a service request when the status is set to "Closed".
• B."Closed" status is set by an automatic job after a specified number of days.
• C.Users can reopen a service request when the status is set to "Resolved".
• D."Customer working" is one of the five seeded status types.
• E.If required, users can manually set the "Closed" status for a service request.

One of your service agents needs a new search filter on his Service Requests' list page.
How can the agent achieve this?

• A.Create a new search through the application composer.
• B.Add fields from the advanced search functionality.
• C.Grant the agent Administrator permissions to add new search filters.
• D.Create several personalized searches and create them to each other.

What is the main function of the Data Security Policies?

• A.defines the views or functionalities the user can access
• B.defines the actions a particular user can do
• C.defines the privileges and roles a particular user can have
• D.defines the views the application can access
• E.defines the data a particular user can see and/or modify