1Z0-1064-26 試験問題を無料オンラインアクセス

Given the entitlement rules below, if a high-severity service request (SR) is created on Thursday at 2 PM, which two options are true?
Condition Column Severity = High
Calendar = 9AM to 5 PM, Monday - Friday, US EST
Resolution Metric = 2880
Resolution Warning Threshold 120
First Response Metric = 360
First Response Warning Threshold

• A.If the SR is not resolved, Resolution warning will occur on Monday, 12 noon EST.
• B.First Response is due on Friday, 12 noon EST.
• C.If no action is taken on the SR, First Response warning will occur on Friday, 9 AM EST.
• D.Resolution is due on Saturday, 2 PM EST.

Your customer is not able to use category filters for search and recommended results of Knowledge articles in his environment.
Which of the following is causing this behavior?

• A.The user doesn't have the role ENABLE_LOCALE_FILTER_ROLE.
• B.The profile CSO_ENABLE_CATEGORY_FILTER is set to N.
• C.The profile CSO_ENABLE_SVC_KMHOME is set to Y.
• D.The profile CSO_ENABLE_KNOWLEDGE_FAVORITING is set to N.
• E.The batch job for recommendations has not been executed.

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditions and actions, save and close.
• B.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
• C.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save and publish.
• D.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.

You are at the beginning of an Engagement Cloud implementation project and your team is not able to find some of the email setup tasks.
Which is the main reason for this issue?

• A.The environment was not provisioned correctly and the service module is missing.
• B.The team members don't have the Email Administrator Role provisioned.
• C.The team members have not established the e-mail feature on the Offerings page.
• D.There are no specific e-mail tasks available.

Your customer noticed that all incoming messages containing MIME attachments that are either text or HTML are not being received.
What is the problem?

• A.An administrator needs to set the profile option SVC_EMAIL_PROCESS_UNKNOWN_CUST to Y and schedule the process.
• B.The configured frequency to retrieve emails is too long.
• C.Incorrect configuration of the inbound profile option: SVC_INBOUND_EMAIL_MAX_ATTACH_SIZE.
• D.Incoming messages have a custom filter.