1Z0-1064-26 試験問題を無料オンラインアクセス

What is the main function of the Data Security Policies?

• A.defines the data a particular user can see and/or modify
• B.defines the views the application can access
• C.defines the actions a particular user can do
• D.defines the privileges and roles a particular user can have
• E.defines the views or functionalities the user can access

You created two assignment rules for service requests using the Use Score option. For some service requests both rules return a result with the same total points.
What will be the expected result in the assignment of a queue for these service requests?

• A.The service request assignment will be unpredictable.
• B.The queue defined in the first evaluated rule is always assigned to the service request.
• C.An error will occur; no queue is assigned to the service request.
• D.The queue defined by default is the one assigned to the service request.

To create a service request, you log in to Engagement Cloud, navigate to service > Service Request and then click "Create Service Request".
Which set of field must be completed to save the service request (assume as-delivered field properties have not been changed)?

• A.Title, Category, Severity, Status
• B.Title
• C.Title, Status, Problem Description
• D.Title, Status
• E.Title, Category, Severity

Your customer asked you to modify the default severity value for new service requests.
Which three steps should you follow to make the change?

• A.Select the profile SVC_SR_DEFAULT_SEVERITY_CD.
• B.Unlock and publish the new selected profile value.
• C.Navigate to Setup and Maintenance > Service > Service Request > Manage Service Request Profile Options.
• D.Select View > Detach.
• E.Modify the Profile Value and save.
• F.Lock the Profile Option for editing.

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is some standard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {# #SR0000003056# #}" Which statement is true?

• A.You have to edit the e-mail template and add HTML code to customize the standard text section.
• B.You can eliminate part of the standard message, but cannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• C.You can completely eliminate the standard text appended by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• D.You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.