1Z0-1064-21 試験問題を無料オンラインアクセス

You have been instructed to implement the "My Knowledge" page for your customer's Engagement Cloud site.
Which is the correct first action inconfiguring "My Knowledge"?

• A.Use the task "ManageService Request knowledge Profile Options", search for the
  "SVC_ENABLE_ARTICLE_CREATION_EDITION" profile option, and set the "SITE" value to
  "Yes".
• B.Use the task "manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Service" profile option, and activate it.
• C.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for All Users" profile option, and activate it.
• D.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_IN_SR" profile option, and set "SITE" value to "Yes".
• E.Use the task "Manage Service Request knowledge Profile Options", search for the
  "SVC_ENABLE_KNOWLEDGE_PAGE_EXTERNAL_USERS" profile option, and set "Site" value to
  "Yes".
• F.Use the task "Manage Administrator Profile Values", search for the "Enable My Knowledge Menu for Help Desk" profile option, and activate it.

Which two statements are true regarding the Audit History tab of a Service Request?

• A.It is exportable to Excel.
• B.It is enabled by default.
• C.It is available only toauthorized administrators.
• D.It allows users to save searches for later reuse.
• E.It is searchable by date range, username, event type, event severity, and event duration.

Which three steps are required to configure the system to send an email notification when a milestone has reached warning status?

• A.Configure the email template to be used for notification.
• B.Add an extension column to the milestone object to hold the warning threshold value.
• C.Configure an analytics report showing milestones in warning status.
• D.Specify the warning threshold for the milestone in the standard coverages.
• E.Create standard text to be posted to the message thread.
• F.Configure an object workflow action to send the email when the milestone status changes to warning.

Digital Customer Service application configuration settings in json.cfg include which four options?

• A.Default notification preferences
• B.Default chat channel preferences
• C.Knowledge management language locales
• D.Default timezone
• E.Service request links
• F.Default communication preferences
• G.Product and category filtering
• H.Knowledge management article links

Which three types of data are included in the interaction associatedwith a normal call flow?

• A.Agent name
• B.Channel
• C.Start time of the call
• D.Service Request create date
• E.Contact name