1Z0-1064-21 試験問題を無料オンラインアクセス

Which two actions can you takewhen using Application Composer to create a new Trouble Ticket object?

• A.You can set a field rule to validate that the Priority field of the Trouble Ticket object is between 1 and 5
• B.You can create a trigger on the Trouble Ticket object usingthe Upon Import Into Database trigger event to update the custom "OpenTroubleTickets" of the Account object.
• C.You can create a field rule or a field trigger on a field of the Trouble Ticket object but not both on the same field.
• D.You can set an object rule to validate that a Trouble Ticket of Priority 1 cannot be saved without being assigned to a staff member.

Your client has noticed that inbound emails from customers are not creating or updatingservice requests.
Which step should they perform to automate it?

• A.Enable SVC_SR_INBOUND_EMAIL_AUTO_UPDATE.
• B.Adjust permissions on all customer's profiles.
• C.Adjust the inbound message filters.
• D.Enable SVC_ENABLE_INBOUND_EMAIL_DEFAULT_PROCESSING.

Which two options are true about reporting on milestones?

• A.An as-delivered SLA Infolet shows near-overdue and overdue milestones.
• B.Milestone reporting is performed via the CRM Service Request Real-Time subject area.
• C.Administrator-defined milestone data is not included in Analytics.
• D.No standard reports onmilestones are provided.

What four actions do the as-delivered Service Request components included in a Digital Customer Service (DCS) application enable a DCS user to do?

• A.Create a Service Request.
• B.View and edit attachments to a Service Request.
• C.Chat with an Agent about a ServiceRequest.
• D.Add a message to a Service Request.
• E.Delete a Service Request.

Which three steps are required to set up a standard coverage for the following scenario: High Severity SRs must be worked round-the-clock and resolved in 24 hours (a First Response metric is not required), and the owner should be warned of pending expiration three hours before expiration?

• A.Choose all optional result columns.
• B.Create a new standard coverage using the delivered Contracts Service Entitlements Entitlement Type.
• C.Create an entitlement rule that specifies:-Condition Column Severity = High-Calendar = 24 by
  7-Resolution Metric = 1440-Resolution Warning Threshold 180-Appropriate Start and End Dates
• D.Do not choose any optional criteria columns.