1Z0-1064-21 試験問題を無料オンラインアクセス

Which statement is correct when describing the process of adding assignment rules from Service Setup?

• A.Use the "Manage Service Request Assignment Object" task, access and lock the appropriate objects, create new rule set(s), add conditions and actions, save and publish.
• B.Use the "Manage Service Assignment Rules" task, access and lock the appropriate rules sets, create new rule(s), add conditions and actions, save and close.
• C.Use the "Manage Service Request Assignment Object" task, access the applicable service requests, create and apply new rule set(s) to the service requests, add conditionsand actions, save and close.
• D.Use the "Manage Service Assignment Rules" task, access the appropriate rules sets, create new rule(s), add conditions and actions, save andpublish.

Your customer has the following requirement: when filtering service requests an agent wants to see by default all those service requests that are "New", whose channel type is "Web", and are assigned to them.
Which five activities should be completed by an agent on the SR list page in order to create an appropriate personalized service request search filter?

• A.In Advanced Search, Add Channel Type = Web.
• B.In Advanced Search, confirm Record Set = Assigned to Me.
• C.Change the section identified with Status = New
• D.In Advanced Search, save and select the "Set as Default" box.
• E.In Advanced Search, select Action > Update.
• F.Click the Show Advanced Search icon.

Which three types of data are included in the interaction associatedwith a normal call flow?

• A.Service Request create date
• B.Contact name
• C.Agent name
• D.Start time of the call
• E.Channel

You have enabled email acknowledgement and have created a corresponding template. The acknowledgement e-mail is sent, but there is somestandard text appended to the email that is not part of the template:
Standard text appended:
"Your request has been received and is being reviewed by our support staff. The reference number for your service request is: SR0000003006. (SVC-5295081) Thank you for your patience. If you would like to communicate further about the service request, you can reply to this email and send it to the email address: [email protected]. {#
#SR0000003056# #}"
Which statement is true?

• A.You have to edit the e-mail template and add HTML code to customize the standard text section.
• B.You can eliminate part of the standard message, butcannot remove the User Details section, by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• C.You cannot completely remove the appended message text but you can edit the appended text by editing the message: SVC_EMAIL_ACK_FOR_KNOWN_CUST.
• D.You can completely eliminate the standard text appended by editing the message:
  SVC_EMAIL_ACK_FOR_KNOWN_CUST.

To create anew Survey object, you create a sandbox and set it as active.
Which two statements are correct while creating your Survey object in Application Composer?

• A.Your changes won't be available to any other sandbox or to any application in the mainline application layer until you have published your sandbox.
• B.You can set a second sandbox as Activeat the same time in order to begin working on another new object.
• C.Your changes are isolated and do not impact other users' configuration environments or the production environment.
• D.Multiple users cannot use your sandbox at the same time.