1Z0-1038 試験問題を無料オンラインアクセス

What must you set to enable the email channel?

• A.EGW_UPDATE_BY_CREATE
• B.EGW_SAVE_EMAIL_HEADERS
• C.EGW_AUTO_CONT_CREATE
• D.EGW_SECURE_UPDATE_ENABLED
• E.EGW_ENABLED

Which five actions should you perform to configure advanced routing?

• A.Create an advanced routing incident queue.
• B.Assign advanced routing permissions to a profile.
• C.Assign guided assistance permission to a profile.
• D.Add product and category fields to the Live Help page of the Customer Portal.
• E.Create and activate a rule to route incidents to the advanced routing incident queue.
• F.Add Access Control to a navigation set.
• G.Configure collaboration with external users who are not agent desktop users.
• H.Define products and categories.

Which six actions can have a null value?

• A.Set Agent
• B.Set Queue
• C.Set Product
• D.Set Fields
• E.Set Category
• F.Set Mailbox
• G.Set Assigned
• H.Set SLAs
• I.Set Disposition
• J.Set Status

Which two REST API calls can be used to retrieve account information with ID 3?

• A.https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
• B.https://yoursite.domain/services/rest/connect /v1.3/accounts/3
• C.https://yoursite.domain/services/rest/connect /latest/accounts/3
• D.https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
• E.https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
• F.https://yoursite.domain/services/rest/connect /latest/accounts_ID/3

How can you set a preference that is local to your machine?

• A.By selecting File > Configuration
• B.By selecting File > Settings
• C.By selecting File > Options
• D.By selecting Navigation pane > Configuration > Staff Management > Profiles