1Z0-1038 試験問題を無料オンラインアクセス

Which three requirements can be implemented by using workspace rules?

• A.Dynamically setting the URL for browser control
• B.Calling an add-in
• C.Triggering escalation mails to the manager after the escalation time is over
• D.Calling a CPM script
• E.Prompting a customer care executive to dynamically open a guide

Which four statements are true about reports?

• A.Reports must be exported manually in all interfaces.
• B.Reports are shared between interfaces.
• C.All the permissions from an imported report remain unchanged after an export.
• D.Published reports can be modified.
• E.After a report is published, the report data remains unchanged even as the knowledge base is updated.
• F.Reports are not common across the interface.
• G.The owner of a report remains the same even if the report is imported by some other user.

Which Oracle Service Cloud capability can assign chats based on language and product skills?

• A.Advanced routing
• B.Business rules
• C.Engagement engine
• D.Syndicated chat

Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

• A.Assign scores to the survey questions and set the status field based on the responses.
• B.Schedule the survey on a daily basis.
• C.Create a polling survey.
• D.Create a transactional survey.
• E.Write a business rule to reopen the case.
• F.Create a report for the survey scores.

Which four view modes are available in the Report Editor?

• A.Report View
• B.Database View
• C.Layout View
• D.Graphical View
• E.Design View
• F.Data Set View