1Z0-1038-21 試験問題を無料オンラインアクセス

Which four view modes are available in the Report Editor?

• A.Design View
• B.Data Set View
• C.Layout View
• D.Database View
• E.Report View
• F.Graphical View

Which three requirements can be implemented by using workspace rules?

• A.Prompting a customer care executive to dynamically open a guide
• B.Dynamically setting the URL for browser control
• C.Calling an add-in
• D.Calling a CPM script
• E.Triggering escalation mails to the manager after the escalation time is over

Which four statements are true about incident rules?

• A.A catch-all incident rule should be typically at the bottom of the rules listed in the initial state.
• B.Incident rules should have one rule state.
• C.Queues, staff accounts, custom fields, and profiles must be functioning before rules can be built based on them.
• D.Incident rules should have a minimum of two rule states.
• E.All incident rules should have an action to transit from the initial state to another state.
• F.A catch-all rulehas no impact on incident rules.
• G.A catch-all escalation action has no impact on incident rules.

Which three features can be configured in advanced routing?

• A.Queue prioritization
• B.Queue limit
• C.Skill time
• D.Queue segregation
• E.Queue overflow
• F.Skill relaxation

Whichtwo statements are true about generic objects?

• A.They belong to a stand-alone class that is not derived from an RN object.
• B.They can be used with standard objects.
• C.They require the type of data to be set dynamically.
• D.They are used when working with custom objects only.
• E.They automatically consider apackage to consist of custom objects.