1Z0-1038-21 試験問題を無料オンラインアクセス

A customer is using standard reports within the analytics module. Which two can be edited in a standard report?

• A.report headings
• B.column headings
• C.permissions
• D.schedules
• E.graphs
• F.non-selectable filters

You find that the chat agent is not receiving chat messages, even though the agent is logged in. Which two actions can help resolve this problem?

• A.Fixing the chat workspace
• B.Requesting Chat from File > Options > View Options
• C.Configuring advanced routing
• D.Deselecting the Pull Chat check box in the agent's profile
• E.Clicking Request Chat on the Live Media bar

Which two REST API calls can be used to retrieve account information with ID 3?

• A.https://yoursite.domain/services/rest/connect /v1.3/accounts_ID/3
• B.https://yoursite.domain/services/rest/connect /latest/accounts_ID/3
• C.https://yoursite.domain/services/rest/connect /v1.3/accounts/3
• D.https://yoursite.domain/services/rest/connect /latest/accounts/ID/3
• E.https://yoursite.domain/services/rest/connect /v1.3/accounts/ID/3
• F.https://yoursite.domain/services/rest/connect /latest/accounts/3

Which two statements are true about mailboxes?

• A.The Techmail utility is responsible for creating incidents when an email is sent to the Service Cloud mailbox.
• B.Outreach mailing uses a mailbox that is configured for processing emails between customers and agents.
• C.The Dbtstatus utility is responsible for having incidents created after an emailis sent to the Service Cloud mailbox.
• D.Techmail isresponsible for pulling emails from single or multiple mailboxes.
• E.Mails sent out from Oracle Service Cloud will always have custhelp.com in the email address.

Which five actions should you performto configure advanced routing?

• A.Assign guided assistance permission to a profile.
• B.Define products and categories.
• C.Add product and category fields to the Live Help page of the Customer Portal.
• D.Add Access Control to a navigation set.
• E.Create an advanced routing incident queue.
• F.Create and activate a rule to route incidents to the advanced routing incident queue.
• G.Assign advanced routing permissions to a profile.
• H.Configure collaboration with external users who are not agent desktop users.