1Z0-1038-20 試験問題を無料オンラインアクセス

Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

• A.Schedule the survey on a daily basis.
• B.Assign scores to the survey questions and set the status field based on the responses.
• C.Create a report for the survey scores.
• D.Create a transactional survey.
• E.Write a business rule to reopen the case.
• F.Create a polling survey.

Which two statements are true when working with add-ins in a Custom Object workspace?

• A.It is not possible to automate anything by using an add-in framework in a Custom Object workspace.
• B.IGenericObject is the interface that is available with the add-in API for custom objects.
• C.Using the record context, you can obtain an instance of a custom object by passing the package name and object name.
• D.IGenericObject is the interface that is available with the Connect Common Object Model (CCOM) API for custom objects.
• E.You cannot obtain a custom object instance directly by using the add-in API. You need to use the Connect web service for SOAP again for the, same.

A client requires you to set up chat and email as unlimited for an SLA. What must you do?

• A.Leave both the chat and email fields limit as blank.
• B.Enter zero as the initial value for both fields.
• C.Enter the value "Unlimited" in the chat and email fields.
• D.Use the default values.

Which four statements are true about reports?

• A.Published reports can be modified.
• B.After a report is published, the report data remains unchanged even as the knowledge base is updated.
• C.Reports must be exported manually in all interfaces.
• D.The owner of a report remains the same even if the report is imported by some other user.
• E.Reports are shared between interfaces.
• F.All the permissions from an imported report remain unchanged after an export.
• G.Reports are not common across the interface.

What must you set to enable the email channel?

• A.EGW_SECURE_UPDATE_ENABLED
• B.EGW_AUTO_CONT_CREATE
• C.EGW_SAVE_EMAIL_HEADERS
• D.EGW_ENABLED
• E.EGW_UPDATE_BY_CREATE