1Z0-1037-20 試験問題を無料オンラインアクセス

What should you do to ensure two published answers are always returned for a specific search word?

• A.Create multiple Priority words that share the same name.
• B.Create multiple search words associated within a single priority word group.
• C.List the search word under Stop words.
• D.List the search word under both Answers Keywords and Stop words.
• E.List the search word under Answers Keywords.

A customer wants to perform Knowledge Advanced administrative operations on multiple articles using the bulk update feature.
Which three statements are true about the bulk update feature? (Choose three.)

• A.It cannot change product/category of articles.
• B.It can request translations of articles.
• C.It cannot change the owner of articles.
• D.It can change views of articles.
• E.It cannot delete articles from the Content Type.
• F.It can publish and un-publish articles.

Which two statements are true about Connect Web Services? (Choose two.)

• A.Connect Web Services can be used to integrate with other applications that require Oracle Service Cloud Data including integrating from Agent Desktop Add-ins.
• B.Connect Web Services should only be used for read-only data.
• C.If there is a requirement to extend Agent Desktop, Connect Web Service cannot be used within a Desktop Add-In.
• D.Connect Web Services can be used anytime you are looking to extend the functionality offered by Oracle Service Cloud.

In Knowledge Advanced, which section displays the lock status?

• A.Overview
• B.Analytics
• C.Reports
• D.Properties

You want to create a report in which your customer can enter any date and generate all the incidents created on that date.
Which type of report and variable should you use?

• A.Custom report with Ad Hoc Value variable
• B.Standard report with Replacement Value variable
• C.Custom report with Predefined List variable
• D.Standard report with User Defined List variable