MB2-718 試験問題を無料オンラインアクセス

You have a Microsoft Dynamics 365 environment and you are using Unified Service Desk
(USD) in a call center scenario. Users must be able to ask their customers questions that will trigger defined follow on actions. You need to provide users with guidance for their customer interactions. What should you use?

• A.CRM dialogs
• B.knowledge management
• C.agent scripts
• D.CRM workflows

You have two similar cases. One case is named Case1 and the other is named Case2
Each case has a different parent case. You attempt to merge Case1 into Case2.
What is the result to the merge process?

• A.The cases will not merge. Both cases will become child cases of the parent for Case2
• B.Case1 is merged into Case2 Activities and notes are combined under Case1.
• C.The cases will not merge. Each case will remain parented to their original records.
• D.Case1 is merged into Case2 Activities and notes are combined under Case2.

You need to change the warehouse location for product inventory. What should you do?

• A.Create a new Inventory Adjustment record.
• B.Create a new Product Relationship record.
• C.Create a new Inventory Transfer record.
• D.Create a new Warehouse record.

What are the states a knowledge base article can be in?

• A.Approved, Archived, Discarded, Draft. Expired, or Scheduled
• B.Active or Inactive
• C.Approved, Cancelled. Draft Expired. On Hold, or Scheduled
• D.Active. Approved, Draft, Inactive, or Scheduled

Which statement defines a User Interface Integration (UH) action?

• A.the trigger for an action
• B.the signature of the action to be performed
• C.the action to be performed
• D.the data sent to the action