MB2-714 試験問題を無料オンラインアクセス

You have an equipment resource for a forklift.
Several scheduling activities are configured to use the forklift.
The forklift breaks down and is sent for repairs.
You set the work hours for the forklift to unavailable.
You need to identify what will occur to the scheduling activities that require the forklift.
What should you identify?

• A.The scheduling activities will be scheduled automatically for the next available time.
• B.The scheduling activities will be deactivated.
• C.The scheduling activities will continue as scheduled .
• D.The scheduling activities will be added to a queue.

You have an entitlement that has an allocation type of Hours.
You need to identify what will cause the remaining terms of the entitlement to be decremented.
What should you identify?

• A.A case is associated to the entitlement.
• B.A case that is associated to the entitlement is resolved.
• C.A case that is associated to the entitlement is canceled.
• D.A case that is associated to the entitlement is deleted.

You complete work on a case. The case has several activities, some of which are open and some of which are complete. You need to identify what will occur when you attempt to resolve the case. What should you identify?

• A.You will be able to resolve the case. All open activities will be completed.
• B.You will be able to resolve the case. All open activities will remain open.
• C.You will be prevented from resolving the case.
• D.You will be able to resolve the case. All open activities will be canceled.

You have a Dynamics CRM organization.
You need to recommend which technology can be used to integrate CRM to a telephony system and to provide call scripts from within CRM cases.
Which technology should you recommend?

• A.the interactive service hub
• B.Microsoft Parature
• C.the Engagement Hub
• D.the Integrated Desktop Agent

You work for a company that handles large projects for customers.
During a project, issues commonly arise.
When there are multiple issues for a project, you need to have a master issue to which you can associate all individual issues. You must prevent the master issue from being resolved until all of the associated issues are resolved.
What should you do?

• A.Create a subject for each Project and associate each case to that subject.
• B.Use parent and child cases and configure the Parent and Child case settings.
• C.Use case merging to create a master case for the project, then merge any specific cases into the master case.
• D.Create individual cases that are all associated to the specific customer for whom you created the project.