MB2-714 試験問題を無料オンラインアクセス

You have a customer who purchased two support contracts from your organization. One support contract is for a product named ProductA and the other support contract is for a product named ProductB.
You need to ensure that only a contact named Contact1 can open cases for ProductA and only a contact named Contact2 can open cases for Products.
What should you use?

• A.entitlements
• B.service level agreements (SLAs)
• C.parent-child inheritance rules
• D.routing rules

You have a service that is used to schedule the delivery of products to local customers. The service contains a resource group. The resource group contains equipment that represents 10 delivery vans.
You need to ensure that you maximize the use of each delivery van. while performing as many dciivenes as possible.
What should you configure?

• A.the available capacity of the service scheduling rule
• B.the van work hours as non-overlapping
• C.a selection rule as Most Busy
• D.a selection rule as Least Busy

You recently created several customer feedback surveys. You gather the results of the surveys. You need to analyze the results of the surveys. What should you use?

• A.Office Delve
• B.Microsoft lntune
• C.Sway
• D.Microsoft Power Bl

Your Dynamics CRM organization has the service level agreements (SLAs) configured as shown in the following table.

A new case 1s opened for a customer named Customer1. SLA3 1s applied to the case.
After 20 minutes, you discover that Customer1 has an entitlement named Entitlement1, which is associated to SLA1
You add Entitlement1 to the case.
After another 30 minutes, you discover that since the case involves a product named ProductA, the case must be associated to an entitlement named Entitlement2, which is associated to SLA2.
You change the entitlement to Entitlement2.
You need to identify how much time remains to resolve the ca
What should you identify?

• A.one hour and 10 minutes
• B.10 minutes
• C.seven hours and 10 minutes
• D.three hours and 10 minutes

You have a Dynamics CRM organization that has Unified Service Desk implemented.
In CRM, you use a custom entity named Projects for project management.
Your customer service representatives will access the information in Projects from Unified Service Desk.
The projects will be associated to specific accounts always. When a user selects a project from an account the project will open in a different window.
You need to identify which Unified Service Desk component you should use to display the project information in the Unified Service Desk interface.
Which component should you identify?

• A.a hosted control
• B.a computer telephony integration (CTI) adapter
• C.an event
• D.an entity search