MB2-704 試験問題を無料オンラインアクセス

Each member of your sales team must earn an individual sales revenue quota for the year in order to receive a bonus. You create the goal metric and identify the Metric Type as Amount and the Amount Data Type as Money.
You need to complete the configuration of the goal metric.
What should you do?

• A.Create fiscal years.
• B.Add rollup fields.
• C.Create goals.
• D.Create rollup queries.

The call center handles many types of support calls. Cases for customers requesting account balance information must be routed to a queue for the accounting department.
You need to set up a queue for these types of requests.
Which two actions should you perform? Each correct answer presents part of the solution. Choose two.

• A.Assign a security role to the queue.
• B.Choose private as the type.
• C.Choose public as the type.
• D.Assign members to the queue.

Your customer service team often receives support calls for the same issue from multiple customers. You decide to use the parent-child hierarchy feature so that cases can be related, but the cases must continue to be resolved independently.
You need to configure the parent and child case settings for your organization.
What should you do?

• A.Include the resolve by attribute in the inherited attributes.
• B.Choose Don't allow parent case closure until all child cases are closed.
• C.Ensure that the cascade closure preference is not set.
• D.Choose Close all child cases when parent case is closed.

You are the office manager for a plumbing company. According to customer feedback, technicians are showing up late and are taking a very long time on service calls. You want to research the matter further.
You need a report that displays the number of service activities by owner. Which report should you use?

• A.Service Activity Volume report
• B.Progress Against Goals report
• C.Case Summary Table report
• D.Account Service Overview report

An entitlement for a customer has a status of Active.
You need to make changes to the entitlement.
What should you do before making the changes?

• A.Deactivate the entitlement.
• B.Cancel the entitlement.
• C.Click Edit in the Action pane.
• D.Renew the entitlement.