MB-230 試験問題を無料オンラインアクセス

You need to ensure that customers cannot open more cases than they are allowed.
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

Explanation:

Reference:
https://docs.microsoft.com/en-us/dynamics365/customer-service/create-entitlement-define-support-terms-customer

You are the Dynamics 365 administrator for a help desk. You merge CaseB into CaseA. You need to examine each case and determine what occurred.
What is the result of the merge? To answer, select the appropriate action in the dialog box in the answer area.
NOTE: Each correct selection is worth one point.

正解：

Explanation:

You need to build a personal dashboard that displays the following charts and views:
Charts:
* Number of cases by owner and priority
* Products with most cases opened
Views:
* Display the number of cases opened in a seven-day period
* Display the number of escalated cases
Which four actions should you perform in sequence? To answer, move the appropriate actions from the list of actions to the answer area and arrange them in the correct order.

正解：

Explanation:

Reference:
https://docs.microsoft.com/en-us/powerapps/user/track-your-progress-with-dashboard-and-charts

You need to add the confirmation step for cases.
What should you edit?

• A.Workflow
• B.Business process now
• C.Environment
• D.Common Data Service
• E.Power Automate

You are implementing Omnichannel for Customer Service for a company. The company has the following requirements:
* Initial conversations must be assigned to Power Virtual Agents chatbots.
* If a conversation needs to be escalated, it must be assigned to a human agent
* The chatbot and human agents must be in the same queue
You need to complete the implementation to meet the requirements.
What must the chatbot capacity as compared to the agents ' capacity?

• A.The chatbot capacity must be higher than the capacity of the agents.
• B.The chatbot capacity must be the same as the capacity of the agents
• C.The chatbot capacity must be less than the capacity of the agents.