MB-230 試験問題を無料オンラインアクセス

You manage a Dynamics 365 for Customer Service environment.
The entitlement for a customer ended last month. The customer must renew the entitlement and use the same parameters as the expired entitlement.
You need to create the entitlement for the customer.
What should you do?

• A.Make a copy of the old entitlement. Activate the copy.
• B.Create a new template with the dates and terms. Activate the template.
• C.In the old entitlement, zero out the remaining terms and the total terms. Activate the entitlement.
• D.Delete the old entitlement. Create a new entitlement template.
• E.Add the new end date to the current entitlement and set new terms. Activate the entitlement.

Note; This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution. Determine whether the solution meets the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are creating agent scripts that have macros for quick steps for agents in a support center.
Agents need to be able to open a case from one of the steps in the agent scripts.
You need to select a type of connector to use to create the macro.
Solution: Configure the macro by using a custom connector.
Does the solution meet the goal?

• A.No
• B.Yes

You ate a customer service representative for a company that uses Dynamics 365 Customer Service.
When customer service representatives find records that meet specific criteria, they must be able to do the following:
* Open the records in a new tab.
* Open a single record in a new session.
* Open a single record in an existing session on a new tab.
You need to meet the requirements.
Which two actions should you perform? Each correct answer part of a complete solution. NOTE: Each correct selection is worth one point.

• A.Use a Customer Service workspace.
• B.Use Open Record Set.
• C.Use session templates and application tab templates.
• D.Use Global search.
• E.Use the Customer Service Hub.

You work for a power company that uses Dynamics 365 Customer Service. The company provides outdoor smart light bulbs to its customers. Each bulb includes an loT sensor with LTE capabilities.
When a light bulb begins to fail, the loT sensor must create a work order to send the customer a replacement bulb.
You implement Connected Customer Sen/ice with Azure loT Central and Power Automate, but work orders are not generated.
You need to ensure that work orders are generated.
What must you set for each bulb?

• A.Parent device
• B.Contact
• C.Master device
• D.Customer account

Note: This question is part of a series of questions that present the same scenario. Each question in the series contains a unique solution that might meet the stated goals. Some question sets might have more than one correct solution, while others might not have a correct solution.
After you answer a question in this section, you will NOT be able to return to it. As a result, these questions will not appear in the review screen.
You are a Dynamics 365 for Customer Service system administrator for Contoso, Ltd.
You need to automatically create cases from emails sent to the [email protected] email address.
Solution: Create an automatic record creation and update rule. Set the Source type to Service activity, and then select the queue.
Does the solution meet the goal?

• A.No
• B.Yes