ITIL-Foundation 試験問題を無料オンラインアクセス

Which of the following is best definition of IT service management?

• A.Technical implementation of supporting IT infrastructure components
• B.A complete set of all the documentation required to deliver world class services to customers
• C.An internal service provider that is embedded within a business unit
• D.The implementation and management of quality IT services that meet business needs

What type of services are NOT directly used by the business but are required by the service provider to deliver customer facing services?

• A.Business services
• B.Customer services
• C.Component services
• D.Supporting services

Which of the following would NOT be contained in a release policy?

• A.Entry and exit criteria of the release into testing
• B.Roles and responsibilities for the release
• C.The risk register for the release
• D.Naming and numbering conventions

What BEST defines serviceability?

• A.How quickly a service or component can be restored to normal working order
• B.The ability of a third-party supplier to meet the terms of its contract
• C.How long a service or component can perform its agreed function without failure
• D.The part of the business process that is critical to providing the service

What BEST describes the customers and users of an IT service provider?

• A.Customers design IT services; users test IT services
• B.Customers buy IT services; users use IT services
• C.Customers agree the service levels; users buy IT services
• D.Customers sell IT services; users improve IT services