ITIL-Foundation 試験問題を無料オンラインアクセス

Remediation planning is BEST described in which of the following ways?

• A.Planning how to advise the change requestor of a failed change
• B.Planning how to recover the cost of a change
• C.Planning how to compensate a user for a failed change
• D.Planning the steps required to be taken if a change is unsuccessful

Which of the following is NOT a recognized example of a service provider type within the ITIL framework?

• A.Shared services unit
• B.External
• C.Internal
• D.Service desk

Which of the following would NOT be contained in a release policy?

• A.The risk register for the release
• B.Naming and numbering conventions
• C.Entry and exit criteria of the release into testing
• D.Roles and responsibilities for the release

Which statement about service review meetings is FALSE?

• A.Meetings should be held on a regular basis to review service achievement
• B.Actions from service review meetings should only be assigned to the service provider
• C.Progress and success of the service improvement programme (SIP) should be reviewed
• D.Issues for the upcoming period should be discussed at the meetings

Which is the CORRECT list for the three levels of a multi-level service level agreement (SLA.?

• A.Technology, customer, user
• B.Corporate, customer, technology
• C.Corporate, customer, service
• D.Service, user, IT