ITIL-DSV 試験問題を無料オンラインアクセス

Which statement about the end-to-end customer journey is CORRECT?Which approach would be BEST aligned to the 'design thinking' methodology at this initial 'empathy' stage?

• A.It represents a pre-determined path
• B.It involves optimizing touchpoints
• C.It focuses on achieving outcomes
• D.It reflects an overall perception

A start-up wants to launch a new service. As funding is limited, which of the following is the best technique that they can use?

• A.Minimum Viable Product
• B.Establish Pull
• C.User Story Mapping
• D.Weighted Job First

What is an attribute of a strategic partnership?

• A.The customer needs to be able to exit easily
• B.Trust needs to be developed
• C.The relationship is driven by price
• D.Minimal information is shared

Which is the BEST approach for a service consumer to use when they want to obtain services from a service provide?

• A.Develop a list of needs focusing on what should be achieved
• B.Ask the service provider to customize a solution to suit their requirements
• C.Ensure that their detailed requirements are based on a previous legacy solution
• D.Provide the service provider with a detailed list of requirements

Which charging mechanism could cause the price of a service to change depending on the time of day?

• A.Cost
• B.Market price
• C.Differential charging
• D.Cost plus