ITIL-5-Foundation 試験問題を無料オンラインアクセス

What BEST describes the concept of utility ?

• A.The assurance that a product or service will meet agreed requirements
• B.The functional and emotional interactions with a service and provider as perceived by a stakeholder
• C.The assurance that helps determine whether a service is fit for use
• D.The functionality offered by a product or service to meet a particular need

In the "partners and suppliers" dimension, what does it mean when organizations form flexible partnerships ?

• A.They share common goals and risks while collaborating to achieve desired outcomes
• B.They rely only on suppliers for technical resources without collaboration
• C.They avoid cooperation to maintain complete independence
• D.They operate strictly through formal contracts with no shared responsibilities

What is a product/service prototype?

• A.A finalized product/service specification approved for development
• B.A request that triggers an agreed service action
• C.An initial version of a product or service demonstrating its basic form and functionality
• D.The process of releasing new or updated products to users

After assessing its current customer service performance, a telecom company sets a target to reduce average call times from 10 minutes to 3 minutes within six months.
Which continual improvement step are they performing?

• A.Where do we want to be?
• B.Where are we now?
• C.What is the vision?
• D.Take action

Which is the purpose of the "transition" activity?

• A.To develop, integrate, and test digital products
• B.To create prototypes and specifications for products and services
• C.To ensure continual alignment of the product roadmap with the needs of service consumers
• D.To seamlessly introduce new products into operational environments