ITIL-4-Transition 試験問題を無料オンラインアクセス

Which is an input to the service value system?

• A.The system of directing and controlling an organization
• B.A model to help meet stakeholders' expectations
• C.Recommendations to help an organization in all aspects of its work
• D.A need from consumers for new or changed services

Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?

• A.Design thinking
• B.Agile
• C.Valuable investments
• D.Safety culture

An organization is implementing new technology that will significantly improve how they interact with their customers.
Which term BEST describes this situation?

• A.Digital organization
• B.High velocity IT
• C.IT transformation
• D.Digital transformation

A company has begun a new global line of business that has changed how IT supports the new systems.
Recognizing the urgent need for two-way communication on the required changes, IT managers are trying to find better ways to obtain feedback than a standing agenda at staff meetings.
Which describes the BEST approach for establishing effective feedback channels?

• A.Establish office hours where staff are encouraged to drop by without appointments and discuss any concerns they have
• B.Initiate a project to select and implement a collaboration tool to facilitate two-way communication with staff
• C.Publish a printed weekly newsletter that clearly and consistently communicates change
• D.Research how individual teams communicate internally and use the most popular collaboration tools to collect feedback

When an organization has initiated an IT transformation project, which 'organizational change management' activity should it carry out FIRST?

• A.Develop a value stream map of the desired future changes
• B.Create a clear picture of what is changing and why it is valuable
• C.Create corrective action plans for staff who are resistant to the change
• D.Communicate areas of waste that can be eliminated