ITIL-4-Transition 試験問題を無料オンラインアクセス

What BEST describes the relationship between planning and risk?

• A.Planning should always consider risks and how to mitigate them
• B.Planning focuses on what needs to be accomplished, risk management is part of how work is to be performed
• C.Risk management is the exclusive domain of dedicated risk managers
• D.Planning is a high level function, risk management is a tactical activity

Identify the missing word in the following sentence:
The purpose of the service configuration management practice is to ensure that accurate and reliable information about the configuration of [?], and the CIs that support them, is available when and where it is needed.

• A.IT assets
• B.Outcomes
• C.Services
• D.Organizations

What is MOST LIKELY to be handled as a service request?

• A.An emergency change to apply a security patch
• B.Providing a virtual server for a development team
• C.Managing an interruption to a service
• D.The implementation of a workaround

Information that is needed to resolve problems is difficult to obtain because IT staff are worried that they will be blamed for mistakes.
Which concept can MOST help to resolve this?

• A.Valuable investments
• B.Design thinking
• C.Safety culture
• D.Agile

Which is an input to the service value system?

• A.Recommendations to help an organization in all aspects of its work
• B.A need from consumers for new or changed services
• C.A model to help meet stakeholders' expectations
• D.The system of directing and controlling an organization