ITIL-4-Foundation 試験問題を無料オンラインアクセス

Which value chain activity is concerned with the availability of service components?

• A.Obtain/build
• B.Plan
• C.Design and transition
• D.Deliver and support

Identify the missing word in the following sentence.
Sponsor is the role that authorizes budget for service [?)

• A.consumption
• B.value
• C.provision
• D.management

Which of the following is a necessity to a successful service level agreement (SLAs)?

• A.The language and terms used in the SLA should be commonly understood by all parties
• B.Base the SLA on system-based metrics that are useful to the service provider
• C.Vague targets, such as those related to user experience should be avoided
• D.In order to promote consistent service, they should be be carried forward, unchanged, from one year to the next

Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

• A.Continual improvement
• B.Service level management
• C.Monitoring and event management
• D.Information security management

What are the KEY stakeholder groups that service providers should cooperate with?

• A.Developers
• B.Suppliers
• C.Customers
• D.Relationship managers