ITILF2011 試験問題を無料オンラインアクセス

Which of the following is NOT an objective of the Operations Management function?

• A.First line Incident investigation and diagnosis logged by users
• B.Regular scrutiny and improvements to achieve improved service at reduced costs
• C.Swift application of skills to diagnose any IT Operations failures that occur
• D.Maintenance of status quo to achieve stability of day to day processes and activities

Which of the following statements about communication within Service Operation are CORRECT?
1.All communication must have an intended purpose or resultant action
2.Communication should not take place without a clear audience

• A.Both of the above
• B.2 only
• C.None of the above
• D.1 only

Which of the following CANNOT be provided by a tool?

• A.Information
• B.Knowledge
• C.Wisdom
• D.Data

Which of the following identifies the purpose of service transition planning and support?

• A.Provide overall planning for service transitions and co-ordinate the resources they require
• B.Ensure that all service transitions are properly authorized
• C.To define testing scripts to ensure service transitions are unlikely to ever fail
• D.Provide the resources to allow all infrastructure elements of a service transition to be recorded and tracked

The BEST description of the purpose of Service Operation is?

• A.To design and build processes that will meet business needs
• B.To deliver and support IT Services at agreed levels to business users and customers
• C.To decide how IT will engage with suppliers during the Service Management Lifecycle
• D.To proactively prevent all outages to IT Services