ITILF2011 試験問題を無料オンラインアクセス

Which of the following would NOT be a task carried out by the Request Fulfillment process?

• A.Provision of a channel for users to request and receive standard services for which a predefined approval and qualification process exists
• B.Provision of information to users and customers about the availability of services and the procedure for obtaining them
• C.The sourcing and delivering of the components of requested standard services (e.g. licenses and software media)
• D.Provision of information used to compare actual performance against design standards

Which of the following statements BEST describes the aims of release and deployment management?

• A.To build, test and deliver the capability to provide the services specified by service design
• B.To ensure that each release package specified by service design consists of a set of related assets and service components
• C.To ensure that all changes can be tracked, tested and verified if appropriate
• D.To record and manage deviations, risks and issues related to the new or changed service

Which of the following is the goal or purpose of service level management?

• A.To carry out the service operations activities needed to support current IT services
• B.To create and populate a service catalogue
• C.To ensure that sufficient capacity is provided to deliver the agreed performance of services
• D.To ensure that an agreed level of IT service is provided for all current IT services

At which stage of the service lifecycle should the processes necessary to operate a new service be defined?

• A.Service operation: IT operations management
• B.Service design: Design the processes
• C.Service transition: Plan and prepare for deployment
• D.Service strategy: Develop the offerings

Which of the following is the CORRECT definition of a Release Unit?

• A.A function described within Service Transition
• B.The portion of a service or IT infrastructure that is normally released together
• C.The team of people responsible for implementing a release
• D.A measurement of cost