ISEB-ITILV3F 試験問題を無料オンラインアクセス

Ensuring that the confidentiality, integrity and availability of the services are maintained to the levels agreed on the Service Level Agreement (SLA) is the responsibility of which role?

• A.The Information Security Manager
• B.The Service Level Manager
• C.The Change Manager
• D.The Configuration Manager

In which Service Operation process would a correlation engine most likely be used?

• A.Incident Management
• B.Event Management
• C.Request Fulfilment
• D.Problem Management

Which of these would fall outside the scope of a typical service Change Management process?

• A.A firmware upgrade to a server that is only used for IT Service Continuity purposes
• B.A change to a business process that depends on IT Services
• C.A change to a contract with a supplier
• D.An urgent need to replace a CPU to restore a service during an incident

Major Incidents require:

• A.Less urgency
• B.Longer timescales
• C.Separate procedures
• D.Less documentation

How many numbered steps are in the Continual Service Improvement (CSI) process?

• A.7
• B.4
• C.11
• D.6