ISEB-ITILF 試験問題を無料オンラインアクセス

With which process is problem management likely to share categorization and impact coding systems?

• A.IT service continuity management
• B.Incident management
• C.Service asset and configuration management
• D.Capacity management

Which of the following is an enabler of best practice?

• A.Technology
• B.Academic research
• C.Internal experience
• D.Standards

Which of the following is service transition planning and support NOT responsible for?

• A.Prioritizing conflicts for service transition resources
• B.Detailed planning of the build and test of individual changes
• C.Maintaining policies, standards and models for service transition activities and processes
• D.Coordinating the efforts required to manage multiple simultaneous transitions

Which process is responsible for dealing with complaints, comments, and general enquiries from users?

• A.Service portfolio management
• B.Service level management
• C.Request fulfilment
• D.Demand management

Which of the following would commonly be found in a contract underpinning an IT service?
1.Financial arrangements related to the contract
2.Description of the goods or service provided
3.Responsibilities and dependencies for both parties

• A.All of the above
• B.1 and 2 only
• C.1 and 3 only
• D.2 and 3 only