ISEB-ITILF 試験問題を無料オンラインアクセス

Which of the following service desk organizational structures are described in service operation?
1.Local service desk
2.Virtual service desk
3.IT help desk
4.Follow the sun

• A.2, 3 and 4 only
• B.1, 2 and 4 only
• C.1, 3 and 4 only
• D.1, 2 and 3 only

What are the categories of events described in the ITIL service operation book?

• A.Scheduled, unscheduled, emergency
• B.Informational, scheduled, normal
• C.Informational, warning, exception
• D.Warning, reactive, proactive

Which one of the following can help determine the level of impact of a problem?

• A.Statement of requirements (SOR)
• B.Configuration management system (CMS)
• C.Definitive media library (DML)
• D.Standard operating procedures (SOP)

What is the name of the group that should review changes that must be implemented faster than the normal change process?

• A.Technical management
• B.Urgent change board
• C.Emergency change advisory board
• D.Urgent change authority

What are the categories of event described in the UIL service operation book?

• A.Scheduled, unscheduled, emergency
• B.Informational, scheduled, normal
• C.Informational, warning, exception
• D.Warning, reactive, proactive