ISEB-ITILF 試験問題を無料オンラインアクセス

Which problem management activity ensures that a problem can be easily tracked and management information can be obtained?

• A.Prioritization
• B.Escalation
• C.Detection
• D.Categorization

Which of the following are reasons why ITIL is successful?
1.ITIL is vendor neutral
2.It does not prescribe actions
3.ITIL represents best practice

• A.1 and 2 only
• B.1 and 3 only
• C.2 and 3 only
• D.All of the above

Which one of the following does service metrics measure?

• A.Maturity and cost
• B.Functions
• C.Infrastructure availability
• D.The end-to-end service

Which of the following is the BEST reason for categorizing incidents?

• A.To establish trends for use in problem management and other IT service management (ITSM) activities
• B.To enable the incident management database to be partitioned for greater efficiency
• C.To ensure service levels are met and breaches of agreements are avoided
• D.To identify whether the user is entitled to log an incident for this particular service

Which one of the following statements about incident reporting and logging is CORRECT?

• A.Incidents can only be reported by users
• B.Incidents can be reported by anyone who detects a disruption or potential disruption to normal service
• C.Incidents reported by technical staff must also be logged as problems
• D.All calls to the service desk must be logged as incidents