BH0-012 試験問題を無料オンラインアクセス

Which one of the following activities would be performed by access management?

• A.Managing the rights to use a service or group of services
• B.Providing physical security for staff at data centers and other buildings
• C.Managing access to computer rooms and other secure locations
• D.Managing access to the service desk

Which process is responsible for discussing reports with customers showing whether services have met their targets?

• A.Availability management
• B.Change management
• C.Service level management
• D.Continual service improvement

What are the categories of event described in the UIL service operation book?

• A.Informational, scheduled, normal
• B.Scheduled, unscheduled, emergency
• C.Warning, reactive, proactive
• D.Informational, warning, exception

Which one of the following is the BEST description of a service level agreement (SLA)?

• A.An agreement between a service provider and an external supplier
• B.The part of a contract that specifies the responsibilities of each party
• C.An agreement between the service provider and their customer
• D.An agreement between the service provider and an internal organization

Which types of communication would the functions within service operation use?
1. Communication between data centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication

• A.2 and 3 only
• B.1, 2 and 4 only
• C.All of the above
• D.1 only