BH0-012 試験問題を無料オンラインアクセス

Which process is responsible for recording the current details, status, interfaces and dependencies of all services that are being run or being prepared to run in the live environment?

• A.Service transition
• B.Demand management
• C.Service level management
• D.Service catalogue management

Which of the following are objectives of service level management?
1: Defining, documenting and agreeing the level of FT services to be provided
2: Monitoring, measuring and reporting the actual level of services provided
3: Monitoring and improving customer satisfaction
4: Identifying possible future markets that the service provider could operate in

• A.1, 2 and 3 only
• B.1 and 2 only
• C.All of the above
• D.1, 2 and 4 only

Which stage of the change management process deals with what should be done if the change is unsuccessful?

• A.Prioritization
• B.Review and close
• C.Remediation planning
• D.Categorization

A Service design package (SDP) would normally be produced for which of the following?
1. A new IT service
2. A major change to an IT service
3. An emergency change to an if service
4. An if service retirement

• A.2, 3 and 4 only
• B.All of the above
• C.None of the above
• D.1, 2 and 4 only

Which of the following BEST describes partners' in the phrase people, processes, products and partners"?

• A.Customers
• B.Suppliers, manufacturers and vendors
• C.Internal departments
• D.The facilities management function