BH0-012 試験問題を無料オンラインアクセス

Which function or process would provide staff to monitor events in an operations bridge?

• A.Applications management
• B.Technical management
• C.IT operations management
• D.Request fulfillment

Within service design, what is the key output handed over to service transition?

• A.Service design package
• B.Service portfolio design
• C.Process definitions
• D.Measurement, methods and metrics

Which one of the following would be the MOST useful in helping to define roles and responsibilities in an organizational structure?

• A.The Deming Cycle
• B.Incident model
• C.Continual service improvement (CSI) approach
• D.RACI model

Availability management is directly responsible for the availability of which of the following?

• A.IT services, components and business processes
• B.Components and business processes
• C.IT services and business processes
• D.IT services and components

What are the three types of metrics that an organization should collect to support continual service improvement (CSI)?

• A.Critical success factors (CSFs), key performance indicators (KPIs), activities
• B.Technology, process and service
• C.Strategic, tactical and operational
• D.Return on investment (ROI), value on investment (VOI)1 quality