BH0-005 試験問題を無料オンラインアクセス

Which of the following is NOT part of determining requirements for the Business Case?

• A.Determine stakeholders.
• B.Select implementation partners.
• C.Potential objections to the project
• D.Functionality required of the solution

Which of the following does ITIL recommend the use of for the management of software assets? 1.Definitive Software Library 2.Configuration Management Database

• A.Neither
• B.1 only
• C.Both.
• D.2 only

Which of the following should be included in the Business Case documentation?
1.Recommended Implementation Plan 2.Business requirements and expected benefits 3.Executive Summary 4.Assessed alternative solutions

• A.All
• B.2, 3 and 4
• C.1, 2 and 4
• D.1, 2 and 3.

Which three of the following IT Service Management processes would you implement first to assist SAM in meeting its objectives?
1.Configuration Management 2.Release Management 3.Availability Management 4.Capacity Management 5.Service Level Management

• A.2, 3 and 5.
• B.2, 3 and 4
• C.1, 2 and 5
• D.1, 2 and 4

Which of the following duties should be carried out by the Software Asset Manager?
1.Installing software 2.Producing periodic reconciliation reports 3.Maintaining a record of license purchases 4.Auditing the reconciliation results

• A.1, 2, 3 and 4.
• B.1, 2 and 3
• C.2 and 3
• D.2 and 4