C2180-526 試験問題を無料オンラインアクセス

While talking to a customer regarding a Problem Management (PMR), the customer raises
a different "moderate impact" question.
What should the L1 support professional do?
Answer the unrelated question and:

• A.open a new severity 3 PMR.
• B.open a new PMR at the same severity as the original PMR.
• C.do nothing further.
• D.document it in the current PMR.

As a L1 support professional there are numerous Problem Management Record (PMR) tools that canbeutilized. When should Assist On Site (AOS) be used instead of IBM Support Assistant (ISA)?
To:

• A.search numerous databases concurrently
• B.remote log-in to a client's machine to assist in gathering log files
• C.run diagnostic tools
• D.collect the correct set of documentation

At what stage must the OneTeam Format Alter (1654) be completed?

• A.Before escalating the PMR to L2 support.
• B.After the customer has been contacted for the first time.
• C.During Problem Management Record (PMR) closure.
• D.When analyzing the problem.

Which one of the following functions is provided by the Technical Support organization flashes?

• A.Advanced Search, List by submitter. Activity last month
• B.List by product. Activity last month. List by Doc ID
• C.List by Product Activity last 12 month. Search by submitter
• D.Search, List by Product ID, Activity last 12 month

A customer has phoned in and asked for the Severity of their Problem Management Record (PMR) to be changed, because it is now severely impacting their business. According to the Software Support Handbook, to what Severity should the L1 support professional change the PMR?

• A.4
• B.2
• C.3
• D.1