000-652 試験問題を無料オンラインアクセス

Which steps are required for a service desk agent to view all service requests reported by user J.DOE?

• A.Go to the Service Desk module, open the Service Requests application, type =. DOE in the Reported By field, and click Enter.
• B.Go to the Security module, open the Users application, open the J.DOE record, and navigate to Service Requests tab.
• C.For security purposes, a default installation of IBM SmartCloud Control Desk allows service desk agents to see only service requests they have worked on.
• D.Go to the Service Desk module, open the Global Search application, type J. DOE in the search field, and click Search.

Which file would be found to review for debugging an issue if given this path:
<root>\IBM\Websphere\AppServer\Profiles\<profileame>\logs\czapplicationserver>?

• A.De.log
• B.Maximo.log
• C.SystemOut.log
• D.Fusion.log

Which ticket type must be used for a user who is asking for information?

• A.Problem
• B.Service Request
• C.Process Request
• D.Incident

Updating asset information in a controlled manner is part of the IT Asset Management process. Which two related processes provide information on required updates to assets? (Choose two.)

• A.Service Level Management
• B.Release Management
• C.Service Request Management
• D.Incident Management
• E.Security Management

During the workflow design process in IBM SmartCloud Control Desk V7.5, which application stores information about individuals such as users, laborers, asset owners, and supervisors who receive workflow notifications?

• A.Delegates
• B.Supervisors
• C.People
• D.Users