H21-287_V1.0 試験問題を無料オンラインアクセス

Which AICC architectural style decouples the client (UAP) from the server, allowing them to evolve independently and improving scalability?

• A.Client-Server Architecture
• B.Monolithic Architecture
• C.Microservices Architecture
• D.Peer-to-Peer Architecture

What is the primary purpose of a "pilot number" in a contact center?

• A.It is the main published number that customers dial to reach the contact center.
• B.It is a number for emergency services.
• C.It is a number used exclusively by agents to make outbound calls.
• D.It is a test number used during the implementation phase.

What is the main technical challenge when implementing "Video Chat" within the AICC UAP compared to traditional voice calls?

• A.Video calls cannot be recorded.
• B.Video cannot be integrated with the CRM.
• C.The ICD cannot route video interactions.
• D.Video requires significantly more network bandwidth and processing power on both the agent and customer devices.

When deploying AICC in a virtualized environment (e.g., VMware), which resource is often the most critical bottleneck for IVR media servers, directly impacting the number of concurrent ports supported?

• A.RAM Allocation
• B.CPU Clock Speed
• C.Disk I/O (Input/Output Operations)
• D.Network Bandwidth

When troubleshooting a scenario where agents cannot log into the UAP, what is the first logical step?

• A.Reinstall the UAP software on all agent computers.
• B.Check the connectivity and status of the authentication/AAA server.
• C.Check the IVR prompts.
• D.Restart the CTI server.