HP2-I57 試験問題を無料オンラインアクセス

It is important that HP partners act as strategic advisors to customers. By asking, and then providing a solution, partners better understand customer needs and customers feel their needs are being heard.
Which are characteristics of being an effective strategic advisor? (Select three.)

• A.Assuming all customers need the same set of blueprints to get them where they need to go
• B.Focusing only on asking questions related to services solutions since hardware is separate
• C.Actively listening and taking notes
• D.Asking leading questions to understand your customers' pain points
• E.Identifying things your customer's employees say they're missing in their IT support today

The method used to install HP software to enable service on each device that is entitled to HP Premium+ Support coverage depends on which condition?

• A.Whether the service will cover HP devices only or HP and non-HP devices
• B.Whether the service is for an existing customer that purchased a stand-alone service or a new customer that purchased the service as part of a hardware deal
• C.Whether you are an HP Synergy, Power, or Power Services partner
• D.Whether the PC models are G10+ models vs. G8/G9 models

Match the HP Active Care journey with the responsive party for each required action.

正解：

Explanation:
A screenshot of a computer Description automatically generated

Here is the correct matching of theHP Active Care journeyactions with the responsible parties:
* Register the HP Active Care Care Pack to the customerResponsible Party: Partner
* Setup/Configure PC and Download SoftwareResponsible Party: Customer (with support and guidance from the partner)
* Enroll DeviceResponsible Party: Customer (with support and guidance from the partner)
* Device MonitoredResponsible Party: HP Software (enables service on each device)
* Incidents LoggedResponsible Party: Customer (with support and guidance from the partner)
* Case CreationResponsible Party: HP
* Device Repair by HPResponsible Party: HP
This mapping ensures a clear understanding of who is responsible for each action during the lifecycle of the HP Active Care journey, including device enrollment, monitoring, and support tasks

The IT manager for an enterprise customer states that the hard drives and batteries have failed in some of their HP devices. The manager also says that if they had known ahead of time that the components were failing, the company could have taken preventive action. The manager asks you what can be done to address these issues.
How should you respond?

• A.Enroll the customer in the HP Hardware Diagnostics Service, which sends alerts based on the date of purchase and expected life of the hard drives and batteries.
• B.Discuss the options available to set up automatic alert notifications for all internal components including hard drives and batteries.
• C.Ask to see a list of the failed hard drives and batteries along with a screenshot of the error messages received.
• D.Explain that customers who purchase and register HP Premium+ Support receive proactive alerts about device issues and automated case creation.