QQ0-301 試験問題を無料オンラインアクセス

The success of SLAs can be evaluated by which measure?
(Choose 1)

• A.Improved quality of the Configuration Management Database (CMDB).
• B.Reduction in Service Desk headcount.
• C.Increase in customer satisfaction.
• D.Increased incidents logged.

What is a negative effect of stress?
(Choose 1)

• A.People take regular breaks.
• B.People are often ill.
• C.People leave to work in other teams.
• D.People work longer and are overworked.

What is a best practice for recruiting the best possible staff?
(Choose 1)

• A.Focus on the technical skills of prospective employees.
• B.Let your team interview prospective employees.
• C.Rehire previous employees who already know the job.
• D.Recruit only from the pool of recent college graduates.

What is a common type of customer satisfaction survey used by the Service Desk?
(Choose 1)

• A.An email survey scheduled for every Tuesday.
• B.A telephone survey to 25 customers a day.
• C.An annual or periodic survey.
• D.A selective survey.

What are three activities to take when developing the IT Service Continuity management process?
(Choose 3)

• A.Perform risk analysis.
• B.Determine the strategy.
• C.Implement stand-by procedures.
• D.Undertake a business impact assessment.