HD0-300 試験問題を無料オンラインアクセス

How can you provide direction in times of confusion or ambiguity?

• A.create a sense of trust in subordinates by not personally making decisions.
• B.Centralize communication to ensure that all team members get accurate information
• C.Create a sense of control in subordinates by allowing team leaders to make critical decisions without Guidance.
• D.Authorize the team leader to conduct team building activities to strengthen team ties.

Which three traits should a Help Desk manager look for in Help Desk analyst candidates to assess their problem solving abilities? (Choose three)

• A.formal education
• B.intelligence
• C.experience
• D.specialization knowledge in a discipline

Which four factors are important when dealing with an individual's performance problem? (Choose four)

• A.timeliness
• B.specific details
• C.performance responsibility
• D.personality
• E.consequences

What are three benefits of mentoring programs? (Choose three)

• A.They allow team members potential growth opportunities.
• B.They help team members develop strategic vision statements.
• C.They help team members improve
• D.They help retain personnel with optimal skills.

What are two benefits of protecting and enhancing the image of the Help Desk? (Choose two)

• A.reduced resolution rates
• B.improved employee moral
• C.potential business growth
• D.timely call avoidance