HD0-200 試験問題を無料オンラインアクセス

What is the best description of a business case? (Choose 1)

• A.A shared business knowledge database.
• B.An analysis of help desk activities.
• C.A proposal for improvements to current business processes.
• D.A briefcase.

A help desk analyst notices multiple PCs in a department with the same application software. However the analyst knows only one copy of the software has been purchased for the department. What is the first thing the analyst should do? (Choose 1)

• A.Notify the software vendor's local office.
• B.Notify their manager of the suspected violation.
• C.Notify the department that they are using illegal software.
• D.Notify FAST (Federation Against Software Theft).

You think one of your help desk analysts is suffering from stress. Which two physical signs best indicate the analyst is experiencing stress? (Choose two)

• A.They have a pallid complexion.
• B.They often seem short of breath.
• C.They bite their fingernails.
• D.They have a new wardrobe of clothes.
• E.They seem tense and often have white knuckles.

What are two disadvantages of self-help technology? (Choose two)

• A.It decreases customer dependency on the help desk.
• B.It does not fully utilise support resources.
• C.There can be a loss of personalised service.
• D.It requires regular maintenance.

What is the best description of multi-tasking? (Choose 1)

• A.Delegating all responsibility along with all tasks.
• B.Completing one job before starting the next one.
• C.Being capable of handling a variety of problems at the same time.
• D.Starting tasks and handing them to subordinates to complete.