PC-CIC-Core 試験問題を無料オンラインアクセス

You have an item starting work today. The internship involves assisting in the administration of the Interaction Center system. You want to ensure that the intern will have the resources to be productive and troubleshoot items even when you are not immediately available, it is important that the intern is aware of how to use the Interaction Administrator online help.
Select three ways that the intern can access Interaction Administrator help. (Choose three.)

• A.Use the link from Start>Programs>Interactive Intelligence
• B.Press F1 from any one of the property pages in Interaction Administrator.
• C.Use the Help menu in the Interaction Administrator interface
• D.From the Interaction Client, select Help>interaction Administrator.
• E.Select the help manual on the product pages of the Interactive Intelligence website.

Select the three primary groups that are used to organize Interaction Center configuration data in Interaction Administrator. (Choose three.)

• A.Server
• B.Sites
• C.Interaction Processor
• D.People
• E.System

You are performing an IC server implementation. You would like all users to be able to answer calls, place calls on hold and disconnect calls.
What object allows you to configure these settings in the most efficient manner?

• A.Default User
• B.Default Station
• C.Default Role
• D.Default Workgroup

Where must you create new stations for them to be eligible for auto-provisioning?

• A.IN\N TFTP Server
• B.Stations container
• C.Managed IP Phones container
• D.IN\N IP phone configuration utility

Danny is a member of several Roles that each have a Client Configuration Template assigned. His user object has no Client Configuration Template assigned.
When Danny opens his Interaction Client, what determines his Client configuration?

• A.The Default Client Configuration Template will be chosen since his User object was not specifically assigned a Client Configuration Template.
• B.The inherited Client Configuration Template that is ranked the highest in the Client Configuration object will be used.
• C.The inherited Client Configuration Templates will be combined to determine his Client configuration.
• D.The inherited Client Configuration Template with the most functionality will be used.