PC-CIC-Core 試験問題を無料オンラインアクセス

You just took a new position at your company. Your boss has asked your advice on the best way to update the firmware on 324 non-managed Polycom IP phones, noting that he thinks that this process should be more efficient in the future.
What is the correct response?

• A.Migrate the stations to Managed IP Phones using the Managed IP Phones Assistant.
• B.Use the Stations Assistant to update the firmware on the phones.
• C.Continue to update the phones manually. This is the most efficient process for completing this task.
• D.There is no way to update the firmware on IP phones.

The Sales Manager and Accounts Manager roles must allow all members to dial internationally.
How would you configure the IC system to allow international dialing for users in these two roles?

• A.From each Roles' property dialog box, select Security, Access Control and then Phone number Classifications, then select International.
• B.All Interaction Center users can dial all phone classifications by default, so they already have this privilege.
• C.From the Interaction Client, each user should right-click on the "Make Call" button and select international from the list of phone classifications.
• D.Determine the list of users for each role and then grant them international dialing privileges by opening each user account and selecting International from the Phone Classifications on the Admin Access dialog box.

You have created a wrap-up code called "Information" that agents will assign to the appropriate calls. The next step is to assign the wrap up code to the appropriate people so that they can access the wrap-up code from the CIC Client or interaction/Desktop Connect.
In what container are wrap-up codes assigned?

• A.Wrap-up Codes
• B.User
• C.Workgroups
• D.Skills

When new users are added to your IC system, they receive an initial password of 1234. Since this isn't their network login, you don't require that they change their password when they first log in. Recently, a disgruntled former employee, John Doe, was caught making long distance calls through the IC system. You checked to ensure that John's user account was deleted. Upon further investigation, you find that John accessed the system using a current user's extension and password that had not been changed from 1234.
What three things can you do to prevent this from happening in the future? (Choose three.)

• A.Randomly generate initial passwords for new users
• B.Implement a more secure Password Policy which requires a minimum of 8 digits and meets other security need of the company.
• C.Disconnect the remote access cable.
• D.Force new users to change their password the first time they log in
• E.Require that passwords be at least 4 digits long.

What security property page would you choose to configure custom Client Button display, permit specific phone number Classifications, and select Queue Views accessible through Interaction Supervisor?

• A.Administrator Access
• B.Access Control
• C.Security Rights
• D.Master Administrator