GE0-806 試験問題を無料オンラインアクセス

Which of the following interfaces can be localized without any programming knowledge? Choose 2 answers

• A.WFM Web for Agents
• B.WFM Web for Supervisors
• C.WFM Configuration Utility
• D.WFM Database Utility

How does the Meeting Scheduler in WFM utilizethe ' Minimum % of required attendees' field?

• A.The Meeting Scheduler will attempt to find an appropriate time, within the constraints Specified, for all attendees as C r long as they are not already scheduled for other activities, failing that it will schedule for the minimum % of attendees
• B.The Meeting Scheduler will attempt to find an appropriate time to schedule the meeting for the minimum % of agents specified, if not it will not schedule the meeting
• C.The Meeting Scheduler will only schedule a meeting if it is able to find a suitable time for all agents
• D.The Meeting Scheduler will attempt to find an appropriate time within the specified onstraints for all attendees, failing that It will reduce the number of agents in the meeting until It reaches the minimum % at which point it will not schedule the meeting

Breaks and_____________ are created together?

• A.Shifts
• B.Contracts
• C.Site/Team
• D.Activities

Which of the following are examples of Schedule States that can be used when setting up Schedule State Groups?

• A.Exceptions, Meals, Time OffTypes, Activities
• B.Adherent, Non-Adherent
• C.DN Groups. Agent Groups. Race Groups
• D.Call inbound, NotReadyforNextCall, CallOutbound

You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

• A.Disregard Historical Data
• B.Activity
• C.Overlap Template
• D.Attribute Property