GE0-806 試験問題を無料オンラインアクセス

What does "in Review" signify when performing Agent trading?

• A.The proposal has been sent by the proposing Agent. The second Agent is reviewing prior to responding.
• B.Both Agents have confirmed the trade proposal, but the trade is waiting for approval from the Supervisor.
• C.This is during a community proposal when an Agent issues a proposal and is waiting for any other Agent to respond.
• D.The proposal is being reviewed by the proposing Agent before it is sent to the second Agent.

In which Genesys application is WFM scheduling performed?

• A.WFM Supervisor web
• B.WFM Configuration Utility
• C.Genesys Administrator
• D.IRD

Which of the following is true for "Marked Tim"?

• A.When an "Marked Time" is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back
• B.The only difference between an "Exception" and "Marked Time" is that an Exception may be asked by an Agent while Marked Time may not
• C.Marked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working
• D."Marked Time" Is used to differentiate between paid and not paid time during Agent shift

When does WFM web place a trade "in review"?

• A.The agent schedules have the same trade rules
• B.Either agent has a scheduled exception with the delete rule enabled
• C.The agent schedules have different trade rules
• D.Either agent is trading days off for working days

You are configuring an Event, in building a forecast for a particular period, which of the following should you select to ignore volume and AHT?

• A.Activity
• B.Disregard Historical Data
• C.Overlap Template
• D.Attribute Property