GE0-806 試験問題を無料オンラインアクセス

Is it possible to configure breaks as mandatory elements of a shift?

• A.Yes, for paid breaks only
• B.No
• C.Yes, for any break
• D.This depends on other configuration constraints

Which of the following is true for "Marked Tim"?

• A.When an "Marked Time" is scheduled Agent is taken away from his/her Work for the duration of Marked Time and then returned back
• B."Marked Time" Is used to differentiate between paid and not paid time during Agent shift
• C.The only difference between an "Exception" and "Marked Time" is that an Exception may be asked by an Agent while Marked Time may not
• D.Marked Time does not interrupt Agent work. It is only used to report specific situations like Coaching, Supervisor assist etc. while working

Refer to the image shown: what would you expect to see as the Minimum working Days per week with the configuration displayed?

• A.5 days
• B.2 days
• C.4 days
• D.7 days

Complete the sentence:
Task Sequence is configured on_____________________________.

• A.A Shift
• B.An Activity
• C.A Rotating Pattern
• D.A Contract

What are the possible actions one can take in order to avoid an Agent available in WFM Configuration Utility to be scheduled at all during the next schedule period?
Choose 3 answers

• A.Disable Skills in WFM Configuration Utility
• B.Remove the Login ID in Genesys Administrator
• C.Grant the agent an exception in the Calendar
• D.Adjust the Hiring/Termination date in WFM configuration utility
• E.Change the skill levels in WFM Configuration Utility