GCX-GCD 試験問題を無料オンラインアクセス

Which of the following statements is NOT true regarding numbering plan?

• A.Numbering plan can be added or modified based on the organizational requirements
• B.Numbering plan is also known as a dial plan.
• C.It has to be created manually
• D.It is a telecommunication scheme where telephone numbers are assiqned to subscribers and telephony endpoints.

By default, Line Recording is disabled.

• A.False
• B.True

Which of the following attributes ensure that the interactions are routed to the most qualified agent? (Choose two.)

• A.Skills
• B.Index Ratings
• C.Languages
• D.Knowledge levels
• E.Medians

Real-time user applications doing batch processing will likely tolerate delays and can choose to retry over several minutes.

• A.False
• B.True

A queue is an object in Genesys Cloud CX that contains a group of agents with similar skills.

• A.False
• B.True